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user_7e2117
1st Topic

Visitor

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3 Messages

Mon, May 17, 2021 11:06 PM

Shows on dvr not on app

How do I get all of the shows on my dvr to show on the app so I can download them to watch on a trip?

Question

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Updated 

1 m ago

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ComcastKaitlan

Official Employee

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146 Messages

1 m ago

Hello, @user_7e2117! I'm sorry to hear that your recorded shows aren't popping up on your Stream App! Have you tried logging out and back in to give the app a quick refresh? If that hasn't worked, try this:

 

Log on to your app

Click the 3 lines in the top left corner

Scroll to the bottom select Xfinity Stream

Scroll to the bottom, double tap the version

Click clear device - specific settings.

 

This will log you out and clear everything. When you go to login, you'll have to manually enter your login information. Let me know if this helps!

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user_7e2117

Visitor

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3 Messages

I logged out and back in and it did not help. I tried the other set of instructions. I clicked the 3 lines and scrolled to the bottom. Xfinity stream is not clickable. I can click of the little help icon and the settings wheel but not the words. 

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1 m ago

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user_7e2117

Visitor

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3 Messages

Oh I found it in the settings but that did not work either 

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1 m ago

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ComcastAshley

Official Employee

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96 Messages

Some shows can be watched only in the home. I would be happy to help and look into your concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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1 m ago

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