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BHelms07
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Contributor

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67 Messages

Friday, May 14th, 2021 8:43 PM

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Security Issue 3321

I have an iPad Mini. I have the latest compatible version of the app. When trying to sign in, It loads for a few seconds before showing the security issue 3321 error.

Question

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Updated 

4 years ago

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CCAmir

Gold Problem Solver

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7.2K Messages

4 years ago

Hello BHelms07, thank you for posting regarding this concern. I am more than happy to assist you with gaining access to your apps. First can you tell me if you receive this same message when trying to use the app on another device? Do you have any issues signing into your account online?

4

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Businessmail

New Poster

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2 Messages

@ComcastAmir I have the same issue on my iPad, but not on my iPhone.

4 years ago

0

XfinityAlyssaA

Official Employee

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2K Messages

Good morning @Businessmail and thank you for reaching out on our forums! I'm sorry to hear you are experiencing this issue as well. What troubleshooting steps have you attempted thus far? Are you currently able to connect to your network on other devices? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

0

user_35c6ea

Visitor

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1 Message

I have the same issue

4 years ago

0

CCGina

Official Employee

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800 Messages

Uh oh! @user_35c6ea, @Businessmail, and @BHelms07 it looks like XfinityAmir and XfinityAlyssaA have asked some good questions to narrow things down a bit, another thing to check would also be to try uninstalling and then reinstalling the app. Also are you all using an iPad Mini when receiving this error? 

 

Please let us know if you have more information about what troubleshooting steps you've taken or what is happening when this occurs-- or more information about this issue, in general! More information is always good! We want to make sure we figure this out for you all! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

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