BHelms07's profile

Contributor

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56 Messages

Fri, May 14, 2021 8:43 PM

Security Issue 3321

I have an iPad Mini. I have the latest compatible version of the app. When trying to sign in, It loads for a few seconds before showing the security issue 3321 error.

Responses

XfinityAmir

Official Employee

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6.4K Messages

4 m ago

Hello BHelms07, thank you for posting regarding this concern. I am more than happy to assist you with gaining access to your apps. First can you tell me if you receive this same message when trying to use the app on another device? Do you have any issues signing into your account online?

New Poster

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2 Messages

@ComcastAmir I have the same issue on my iPad, but not on my iPhone.

Official Employee

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308 Messages

Good morning @Businessmail and thank you for reaching out on our forums! I'm sorry to hear you are experiencing this issue as well. What troubleshooting steps have you attempted thus far? Are you currently able to connect to your network on other devices? 

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Visitor

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1 Message

I have the same issue

Official Employee

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272 Messages

Uh oh! @user_35c6ea, @Businessmail, and @BHelms07 it looks like XfinityAmir and XfinityAlyssaA have asked some good questions to narrow things down a bit, another thing to check would also be to try uninstalling and then reinstalling the app. Also are you all using an iPad Mini when receiving this error? 

 

Please let us know if you have more information about what troubleshooting steps you've taken or what is happening when this occurs-- or more information about this issue, in general! More information is always good! We want to make sure we figure this out for you all! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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