BHelms07's profile

Contributor

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49 Messages

Fri, May 14, 2021 8:43 PM

Security Issue 3321

I have an iPad Mini. I have the latest compatible version of the app. When trying to sign in, It loads for a few seconds before showing the security issue 3321 error.

Responses

ComcastAmir

Official Employee

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6.3K Messages

1 m ago

Hello BHelms07, thank you for posting regarding this concern. I am more than happy to assist you with gaining access to your apps. First can you tell me if you receive this same message when trying to use the app on another device? Do you have any issues signing into your account online?

New Poster

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2 Messages

@ComcastAmir I have the same issue on my iPad, but not on my iPhone.

Official Employee

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207 Messages

Good morning @Businessmail and thank you for reaching out on our forums! I'm sorry to hear you are experiencing this issue as well. What troubleshooting steps have you attempted thus far? Are you currently able to connect to your network on other devices? 

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