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rbarron520
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Wednesday, May 27th, 2020 7:00 AM

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Screenshot of Xfinity the tv on iPad

I was always able to make a picture of something I was watching on my iPad Xfinity tv show. About a month ago, the picture is BLACK, no content. 
How can I fix this?

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4 years ago

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Rustyben

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24.6K Messages

5 years ago

@rbarron520 wrote:

I was always able to make a picture of something I was watching on my iPad Xfinity tv show. About a month ago, the picture is BLACK, no content. 
How can I fix this?

just did a screen shot of a recording using iPad and it worked fine (from a recording).

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ProfGroggins

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1 Message

4 years ago

Ever since version 6.0.1 screenshots taken on iPhones black out the video content. I logged out of all Xfinity apps and back into stream but problem persists. Please restore screenshot functionality. It means a great deal to us shut in / work from home people to have pictures of favorite shows to brighten our lives.

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jvixie

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1 Message

4 years ago

I'm having the same problem.  Frustrating!

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Moses9631

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15 Messages

4 years ago

Same here and on iPhone. Screenshots stopped working on the last update, just as the Close Caption option was set defaulted as "on". Don't know if they're related but they are both terribly annoying. Losing the screenshot functionality makes the app useless.

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Rustyben

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24.6K Messages

4 years ago

@Moses9631 wrote:

Same here and on iPhone. Screenshots stopped working on the last update, just as the Close Caption option was set defaulted as "on". Don't know if they're related but they are both terribly annoying. Losing the screenshot functionality makes the app useless.

well 'that' isn't the purpose of the stream app, after all. the firefox browser still captures a screen shot.

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Moses963

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15 Messages

4 years ago

Thanks for the useless snark. I’m obviously talking about the Stream App on an iphone, not a laptop. Firefox browser is not an answer. In the future don’t “contribute” snarky nonsense. This isn’t Twitter or Facebook.

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VRae

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2 Messages

4 years ago

Same. Absolutely ridiculous. From simple things like wanting to take a pic of an outfit I like, to wanting to post on social media... can’t do it. And honestly, if xFi has their logo on the screenshot, it would be free promotion for them. They’re trying to be greedy. Imo.

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Moses9631

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15 Messages

4 years ago

That’s nonsense. DMCA has no restrictions applicable to taking a picture of a screen. Again, I’m talking about screenshots on an iPhone, Firefox is not relevant.

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Rustyben

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24.6K Messages

4 years ago

@VRae wrote:
Same. Absolutely ridiculous. From simple things like wanting to take a pic of an outfit I like, to wanting to post on social media... can’t do it. And honestly, if xFi has their logo on the screenshot, it would be free promotion for them. They’re trying to be greedy. Imo.

it may be a DMCA requirement implementation. At least it can still be captured on Firefox last time i tried. 

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