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user_79cd06
1st Topic

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Thursday, November 11th, 2021 11:15 PM

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scheduled recordings suddenly gone?

Is it just my dvr, but, as of this morning, anyone else's scheduled recordings suddenly gone? System says no scheduled recordings for the next 14 days...ugh!

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3 years ago

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user_b42a51

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1 Message

3 years ago

Same here. After I noticed the scheduled recordings were missing I deleted the Xfinity Stream app from my phone.  When I went to add the app back on my phone I noticed the app had been updated on November 11, 2021. Could the update have messed up the scheduled recordings?

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CCAbbie

Problem Solver

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1.4K Messages

@user_b42a51 Hello and thank you for taking the time to reach out! I can look into this for you. Do you have a TV box you can test to see if the recordings are showing on the physical box, or just the stream app?

I no longer work for Comcast.

3 years ago

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Arth

Contributor

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50 Messages

Hello, I have noticed my scheduled recordings are still displayed on my dvr but the streaming app shows no scheduled recordings for the next 14 days!  I did a system refresh but that did not restore the app.  Please advise

3 years ago

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Jcrocco

Visitor

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2 Messages

@user_b42a51​ This just happened to me...Tap Xfinity on remote; got to the gear settings; choose Device Settings; goto the bottom of that screen and choose Sync DVR.  After 1 hour and lots of frustration on the phone, I insisted to speak with level 2 who had me do this in 30 seconds!  Hope it helps next time for you since I see this was posted 3 months ago.

3 years ago

Jamieschmidtdbt

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1 Message

@Jcrocco​ you helped me today!!! So thank you for sharing 🤩

3 years ago

0

Jpsecure

Visitor

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1 Message

@Jcrocco​ 

That worked! Never realized there was a sync option... Wonder why it was necessary? Never had this problem before... Rebooting didn't fix it... Thanks

3 years ago

0

CCMike1

Official Employee

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933 Messages

3 years ago

Greetings @user_79cd06 are you trying to schedule your recordings from the DVR or from the app? 

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Arth

Contributor

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50 Messages

@XfinityMikeB Hello, I have noticed my scheduled recordings are still displayed on my dvr but the streaming app shows no scheduled recordings for the next 14 days!  I did a system refresh but that did not restore the app.  Please advise

3 years ago

0

user_7da181

Visitor

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1 Message

3 years ago

We also have the same issue here. It says nothing scheduled for the next 14 days. Also tried to reboot the cable box and still nothing.

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XfinitySheila

Official Employee

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847 Messages

@user_7da181

 

Hey there! Thank you for reaching out. Are the recordings scheduled showing in your DVR? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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Jcrocco

Visitor

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2 Messages

@user_7da181​ This just happened to me...Tap Xfinity on remote; got to the gear settings; choose Device Settings; goto the bottom of that screen and choose Sync DVR.  After 1 hour and lots of frustration on the phone, I insisted to speak with level 2 who had me do this in 30 seconds!  Hope it helps next time for you since I see this was posted 2 months ago.

3 years ago

user_0f7fda

Visitor

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1 Message

3 years ago

Scheduled recordings gone except Dr. Phil. Rebooted. Talked to person. System refresh. Nothing!! I should have Blacklist Manifest AGT THE VOICE Gordon Ramsay's shows This is Us etc... Girl was switching me to supervisor cuz she was no help and then CLICK!! [Edited: "Language"]?? 

(edited)

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