Skip to main content

    Support

    Offers

U
user_79cd06
1st Topic

Visitor

 • 

1 Message

Thursday, November 11th, 2021 11:15 PM

Closed

scheduled recordings suddenly gone?

Is it just my dvr, but, as of this morning, anyone else's scheduled recordings suddenly gone? System says no scheduled recordings for the next 14 days...ugh!

Question

 • 

Updated 

3 years ago

7.9K

5

0

user_b42a51

Visitor

 • 

1 Message

4 years ago

Same here. After I noticed the scheduled recordings were missing I deleted the Xfinity Stream app from my phone.  When I went to add the app back on my phone I noticed the app had been updated on November 11, 2021. Could the update have messed up the scheduled recordings?

7

0

CCAbbie

Problem Solver

 • 

1.4K Messages

@user_b42a51 Hello and thank you for taking the time to reach out! I can look into this for you. Do you have a TV box you can test to see if the recordings are showing on the physical box, or just the stream app?

I no longer work for Comcast.

4 years ago

0

Arth

Contributor

 • 

50 Messages

Hello, I have noticed my scheduled recordings are still displayed on my dvr but the streaming app shows no scheduled recordings for the next 14 days!  I did a system refresh but that did not restore the app.  Please advise

4 years ago

0

Jcrocco

Visitor

 • 

2 Messages

@user_b42a51​ This just happened to me...Tap Xfinity on remote; got to the gear settings; choose Device Settings; goto the bottom of that screen and choose Sync DVR.  After 1 hour and lots of frustration on the phone, I insisted to speak with level 2 who had me do this in 30 seconds!  Hope it helps next time for you since I see this was posted 3 months ago.

3 years ago

Jamieschmidtdbt

Visitor

 • 

1 Message

@Jcrocco​ you helped me today!!! So thank you for sharing 🤩

3 years ago

0

Jpsecure

Visitor

 • 

1 Message

@Jcrocco​ 

That worked! Never realized there was a sync option... Wonder why it was necessary? Never had this problem before... Rebooting didn't fix it... Thanks

3 years ago

0

CCMike1

Official Employee

 • 

933 Messages

4 years ago

Greetings @user_79cd06 are you trying to schedule your recordings from the DVR or from the app? 

1

0

Arth

Contributor

 • 

50 Messages

@XfinityMikeB Hello, I have noticed my scheduled recordings are still displayed on my dvr but the streaming app shows no scheduled recordings for the next 14 days!  I did a system refresh but that did not restore the app.  Please advise

4 years ago

0

user_7da181

Visitor

 • 

1 Message

4 years ago

We also have the same issue here. It says nothing scheduled for the next 14 days. Also tried to reboot the cable box and still nothing.

2

0

CCSheila

Retired Employee

 • 

1.1K Messages

@user_7da181

 

Hey there! Thank you for reaching out. Are the recordings scheduled showing in your DVR? 

4 years ago

0

Jcrocco

Visitor

 • 

2 Messages

@user_7da181​ This just happened to me...Tap Xfinity on remote; got to the gear settings; choose Device Settings; goto the bottom of that screen and choose Sync DVR.  After 1 hour and lots of frustration on the phone, I insisted to speak with level 2 who had me do this in 30 seconds!  Hope it helps next time for you since I see this was posted 2 months ago.

3 years ago

user_0f7fda

Visitor

 • 

1 Message

4 years ago

Scheduled recordings gone except Dr. Phil. Rebooted. Talked to person. System refresh. Nothing!! I should have Blacklist Manifest AGT THE VOICE Gordon Ramsay's shows This is Us etc... Girl was switching me to supervisor cuz she was no help and then CLICK!! [Edited: "Language"]?? 

(edited)

0

0

forum icon

New to the Community?

Start Here