1 Message

Tue, Oct 12, 2021 10:58 AM

Samsung TV

Samsung constantly drops stream app. I can’t watch a complete show without interruption. Have to watch my phone half the time which uses same network but never drops out. Error messages constantly 00148,00277,04036,00502- I need to figure out the problem or cancel service by the 21st of October-constant frustration.


Official Employee


523 Messages

3 d ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry for the frustration you've experienced. We truly appreciate your business and want you to be able to enjoy your services. I would love to look into what's happening further. Please send us a direct message to "Xfinity Support" with your full name and address.


To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

New to the Community?

Start Here