Hi @MkxFiStrmGr8agN Thanks for reaching out to us on Xfinity Forum. We have filed a ticket on this issue, and hope to resolve in an upcoming release.
Could you please let us know the following:
1. on your Samsung TV: Menu -> System -> Time -> Clock
What is your (1) Clock Mode, (2) Time Zone, (3) Time Offset
2. on your Samsung TV: Menu -> System -> Time -> Clock -> Clock Set
What is the (1) Date, (2) Time
3. in Stream App on your Samsung TV, what is the displayed time?
In the meantime, this has helped some customers resetting the clock: try turning off your TV, unplugging it for a few minutes, and then replugging the TV and powering it back on
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
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ComcastStream
Official Employee
•
196 Messages
1 y ago
Hi @MkxFiStrmGr8agN Thanks for reaching out to us on Xfinity Forum. We have filed a ticket on this issue, and hope to resolve in an upcoming release.
Could you please let us know the following:
1. on your Samsung TV: Menu -> System -> Time -> Clock
What is your (1) Clock Mode, (2) Time Zone, (3) Time Offset
2. on your Samsung TV: Menu -> System -> Time -> Clock -> Clock Set
What is the (1) Date, (2) Time
3. in Stream App on your Samsung TV, what is the displayed time?
In the meantime, this has helped some customers resetting the clock: try turning off your TV, unplugging it for a few minutes, and then replugging the TV and powering it back on
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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Chs1786
New Poster
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1 Message
10 m ago
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