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user_yxxtyk
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Visitor

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7 Messages

09/01/2026 9:00 PM

Samsung Stream Favorites list omits channels with “&” in the name (A&E, H&I)

  • Device: Samsung TV model QN32Q8FAAFXZA, software version: T-RSLFAKUC-0090-1296
  • App: Xfinity Stream version: 2.4.4
  • Repro:
    1. Star A&E and H&I on xfinity.com/stream (they show starred in All Channels on the TV and on the web)
    2. Open Favorites on the Samsung app
    3. Those two are missing
  • Control: other starred channels without & do appear after delete-app + TV reset
  • Not an account/lineup issue: you can tune them from All Channels / Find Channels

Question

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Updated 

18 hours ago

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XfinityEmilyB

Official Employee

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3.2K Messages

2 months ago

 

user_yxxtyk Thank you for letting us know that you're not seeing certain channels in the Xfinity Stream app. My team will stick with you here until we figure this out together. Is your TV connected to your In-Home Xfinity network? Are you using an Xfinity gateway or your own internet hardware? 

 

4

0

user_yxxtyk

Visitor

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7 Messages

Hi! The tv routes through an xfinity provided cable modem. this is almost certainly a & bug on the app you guys provide to samsung (software guy here). i can view both H&I and A&E fine if i search for them from the all channels screen, but ... something goes arwy in the path between ... "favorite this channel" and ... the channel shows up. Both channels ARE favorites on the web app (xfinity streams) but get lost twixt and tween ... the xfinity samsung app just seems unable to show "ampersand names" in the Favorites filter. Common & bug!

I have reset the tv and it correctly pulled my web favorites for all channels EXCEPT A&E and H&I.

It is def a display bug on the favorites tab of the samsung app. 

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2 months ago

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XfinityMartyR

Official Employee

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3.9K Messages

user_yxxtyk Thank you for the additional information! I just did a similar test, and saved H&I and A&E as a favorite in my Xfinity Stream app. Then went to the Xfinity Stream app on my Samsung TV, and A&E is not there but H&I is there. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_yxxtyk

Visitor

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7 Messages

Thank you, Marty!
Neither are there for me after deleting the xfinity app from the samsung, then doing a tv reset (60 sec power off), then re-installing the app.
All of the other favorites seem to be there, just not those two. I can see both in All channels, and I can search for them and watch them ... and I can "favorite them" on the samsung xfinity app, but they never show up in favorites. And they are def in my web stream favorites.

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2 months ago

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XfinityEmilyB

Official Employee

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3.2K Messages

 

user_yxxtyk Thank you for bringing this to our attention! I will find the proper team to report this bug to :). Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

0

Jdonipad

Frequent Visitor

 • 

12 Messages

6 days ago

Hi - I just got a Samsung U800H and installed the xfinity stream app - none of my favorites are showing? Is this normal? I have all of them set and I use the app on other devices with no issue. I have no way of entering channels?

0

user_yxxtyk

Visitor

 • 

7 Messages

6 days ago

Well I just got the latest samsung app update (11/03/26) and they've fixed it! WELL, NO ... they have removed all Favorite capability. So now if you want to browse, you need to browse ALL channels ... no more favorites.
YOU GUYS ARE IDIOTS!

3

user_cw73v4

Visitor

 • 

2 Messages

4 days ago

The Xfinity Stream app on my tv (Samsung) has deleted all of my favorites and does not allow me to re-select them.  I now have to scroll through the entire listing to find channels I want to watch.  I deleted and re-installed the app in the hope there was a download glitch during the update - no go.  Updates, theoretically, are meant to improve app features.  You have managed to significantly degrade app features.  Please fix!!

5

XfinityGabriel

Official Employee

 • 

3.7K Messages

 

Thanks for reaching out. I completely understand how frustrating it is to lose your Favorites and suddenly have to scroll through the entire channel lineup, especially after an update. Let’s see if we can get those restored. On your Samsung TV, does it allow you to re-add the channels from Live TV, by choosing Info, and then selecting Add to Favorites? Please also check that the Xfinity Stream app on your Samsung TV is fully updated. Since you’ve already taken the extra step of uninstalling and reinstalling the app, please let us know what happens when you try adding a channel back to Favorites. Are you receiving an error, or is the Add to Favorites option missing altogether?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

0

user_yxxtyk

Visitor

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7 Messages

on the latest samsung app from xfinity, selecting  a "channel" just shows the show ... there is no way to interact with a channel that i can find. that used to be the way to say, "favorite" but it is not an option at all.

can you guys just try this yourselves, rather than asking us to repeat steps? or heck, talk to the folks that just released this broken app to see what they changed? seriously, they just removed support for favorites ... 

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2 days ago

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user_cw73v4

Visitor

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2 Messages

@XfinityGabriel

There is no "Info" option on the new app (Samsung tv).  The Add to Favorites option is now "missing altogether" as mentioned ​in your response.

User_yxxtyk suggested you talk to the people who released the app to conduct repair.  I second the motion!

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2 days ago

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XfinityShawn

Official Employee

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2.8K Messages

 

user_cw73v4 My team can further assist you through DM as we may need to send an escalations ticket on this.
 

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

0

user_eeci5q

Visitor

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2 Messages

@XfinityGabriel​  there is no "favorites" option. Please reinstate this simple feature.

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18 hours ago

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