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user_2f78e3
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Monday, December 27th, 2021 1:20 PM

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Samsung N5200 Stream App Not Found

I just bought a Samsung N5200 and the Xfinity Stream app is not showing up when I search. Why???

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3 years ago

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CCLayla

Gold Problem Solver

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259 Messages

3 years ago

Hi, @user_2f78e3, have you already ensured the TVs firmware is up to date? This can sometimes cause trouble when searching for particular apps. 

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user_dmck

Visitor

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3 Messages

3 years ago

I have the same problem and my software is up-to-date.

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XfinityAmandaB

Official Employee

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2.2K Messages

Hello there @user_dmck. We have a great page that might help this will help you see if your Samsung TV is compatible with the Xfinity Stream app or Stream app beta and also help walk you through setting it up! If your Samsung TV is one of the support models give the steps listed here a try and see if you are successful in getting the Xfinity stream app downloaded. https://comca.st/33QBc8r

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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user_dmck

Visitor

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3 Messages

Thank you for your response.  However, I read that article before and it didn't help.

First off, I do not have a Smart Hub button on my Smart Control remote.

Second, when I entered "xf" (Xfinity Stream) as an App it didn't recognize any with that prefix.

3 years ago

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XfinityEmilyB

Official Employee

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2K Messages

Thank you for keeping us posted, @user_dmck and I want to make sure you're able to set up the Stream app on your TV. I don't have a cable box upstairs so I use the app on my TV and I love it! What is the make and model of your TV? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_dmck

Visitor

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3 Messages

Samsung 40" 5 Series N5200

E-Manual = Samsung UN40N5200AFXZA 40_ Class N5200 Smart Full HD TV (2019).pdf

3 years ago

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XfinityEmilyB

Official Employee

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2K Messages

I appreciate you sending that over so I can continue to help, @user_dmck. I'm not seeing the N5200 listed as a compatible TV model with our Stream app. This is the reason you're not able to find the app when you search for it. Would you be interested in renting a cable box so you can enjoy your TV service on this TV? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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