Samsung 2021 tv Xfinity Beta Stream App Error tvapp-00100

I am unable to authorize the Xfinity Beta Stream App on my Samsung 2021 tv. I have troubleshooted with both Xfinity and Comcast and it still isn't working. I'm able to search and install app, enter authorization code, shows success then error tvapp-00100. My tv has latest software. Have cold reset, deleted app, cleared cache, reinstalled app and same error. Reset modem same issue. No other devices streaming connected to modem. Address is showing as primary in account. No other accounts linked. Everything Xfinity suggested we have tried. Customer service issued a ticket and noone has gotten back to us like they said they would.

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Responses

CCAaron1

Problem Solver

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954 Messages

3 years ago

Hello and thanks for reaching out @user_ed12cd. I am sorry to hear you are having issues with the Beta app. It has been a couple of days since this was posted. Are you still having issues, or were you able to get this resolved?

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user_ed12cd

Visitor

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6 Messages

@XfinityAaron Yes I am still having the same issue.

3 years ago

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CCAaron1

Problem Solver

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954 Messages

I am sorry to hear you are still having issue and I would like to assist you in getting this resolved. Let's get your account pulled up. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here are detailed steps to direct message us: 

Click "Sign In" if necessary
Click the direct message icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I no longer work for Comcast.

3 years ago

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user_ed12cd

Visitor

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6 Messages

@XfinityAaron I sent a message to Xfinity support.

3 years ago

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CCAaron1

Problem Solver

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954 Messages

< Removed Message >

(edited)

I no longer work for Comcast.

3 years ago

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user_ed12cd

Visitor

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6 Messages

I am receiving the same error code on Samsung 2021 tv. I able to use Xfinity stream on other devices including another Samsung tv without issue. I am able to use other streaming apps like Netflix on the same tv. Still receiving tvapp-00100 error.

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3 years ago

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user_ed12cd

Visitor

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6 Messages

3 years ago

Still does not work. After numerous phone conversations and chats with Xfinity and the speaking with the second represenative, now someone says the 2021 QN75QN85DAFXZA is not compatible. After nearly a month of communications now that noone can locate a fix to the problem this model is incompatible. Yet when I contacted Samsung yesterday I was told the tv is compatible with the Xfinity Beta Stream App. I can't get past the authorization. This has been a awful experience. I am highly considering discontinuing this service after many years.

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user_625f54

Visitor

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1 Message

3 years ago

I'm having a very similar problem with a brand new Samsung QN75QN85A (Purchased March 2022). I have the latest firmware.

After entering the registration code at xfinity.com/authorize, and getting the "success" screen on the website, I get the following error on the TV:

"Thank you for being an Xfinity Flex customer.

Currently, we cannot support your video service within this app but we're working on it. Order another Flex box today at xfinity.com/learn/flex. (Error: TVAPP-00165)"

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XfinityChristy

Official Employee

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2K Messages

I am sorry to have to share this with you but due to a technical issue, the Xfinity Stream app has been removed from 2022 Samsung TVs. Our technical teams are aware of the issue and working as quickly as possible to restore the app on these TVs. Please create a new post if you have any other questions regarding this issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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T.Rich

Visitor

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5 Messages

@user_625f54 that’s the same error code I’m getting when I enter the code on all my Samsung TVs.

3 years ago

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T.Rich

Visitor

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5 Messages

3 years ago

I’m getting the same thing on all my Samsung TVs. It say success on my phone and then it act as if it will load. Then error:TVAPP-00165 comes up

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Xfinity Stream App

user_ed12cd

Samsung 2021 tv Xfinity Beta Stream App Error tvapp-00100

CCAaron1

user_ed12cd

CCAaron1

user_ed12cd

CCAaron1

user_ed12cd

user_ed12cd

user_625f54

XfinityChristy

T.Rich

T.Rich

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