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Friday, January 19th, 2024 2:18 PM

Closed

Same issue

Getting the same error as everyone else. I don't have the newest Samsung TV. The App was working fine last week and now the same error message. I can still pull up the App and look at the recordings. My other two Samsung TV's work fine with the App. 

Contributor

 • 

52 Messages

10 months ago

If you have a Roku, add the Xfinity Stream app to it as a workaround. I have a Samsung that's 2 years old and can watch live TV again. 

Official Employee

 • 

1.4K Messages

10 months ago

Hello @user_hg8i48, thank you for taking the time to reach out on social media.  I understand your concern with the error, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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