1 Message
Same issue
Getting the same error as everyone else. I don't have the newest Samsung TV. The App was working fine last week and now the same error message. I can still pull up the App and look at the recordings. My other two Samsung TV's work fine with the App.
user_481kk4
Contributor
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52 Messages
10 months ago
If you have a Roku, add the Xfinity Stream app to it as a workaround. I have a Samsung that's 2 years old and can watch live TV again.
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XfinityKrista
Official Employee
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1.4K Messages
10 months ago
Hello @user_hg8i48, thank you for taking the time to reach out on social media. I understand your concern with the error, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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