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user_a54ac4
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Wednesday, September 22nd, 2021 8:42 PM

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Safari 15 cannot open Xfinity stream on the iMac

It hangs on the buffering screen when I try to stream Xfinity TV on the Xfinity website.  Only occurred once I updated to Apple's latest browser, Safari 15.

Question

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Updated 

4 years ago

30.5K

133

TJMccue

Visitor

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2 Messages

4 years ago

I have MacBook Air and have update my safari as well.  My computer is only 2 years old Safari version 15.0.  I have restarted modem, rebooted my computer, I have called you tech help line with no results.  It just states now connecting to your entertainment experience.  [Edited: "Language"]  I can not get anyone to help me.  I would like to stream on my computer when Im out of town and whatever Xfinity has done on their end has made some major issues.  FIX THE PROBLEM.

(edited)

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NoazDad

Contributor

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29 Messages

@TJMccue It's fixed in Safari 15.1 beta.   Or, you can use literally any other browser (Firefox, Chrome, Edge, Opera...) 

4 years ago

0

powderski

Regular Visitor

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7 Messages

4 years ago

I started using Firefox and all is good.

2

0

XfinityAmira

Official Employee

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4.1K Messages

Fantastic, this is great to hear and we appreciate you utilizing this workaround until a solid and successful solution is found for this problem. Thanks for providing us with this update ! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_hf69s3

Regular Visitor

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10 Messages

@XfinityAmira

While I will be glad that the issue should be fixed with Safari 15.1, I think both Xfinity and Apple need to look at the lack of communication regarding this issue.  I appreciate your response in this forum, but Xfinity should have put out a broadcast message to its customers or, at least, put something on the Streaming webpage.  That way, customers aren't left trying countless hours of unfruitful problem solving.  This was all made worse by both Xfinity and Apple front line support staff acting like they have never heard of the issue, despite volumes of forum posts.  I hope Xfinity uses this as a case study for how to improve their incident response communications.  Thank for you for listening. 

4 years ago

0

mariaostrowski

Visitor

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1 Message

4 years ago

I have been an Xfinity subscriber for more than 10 years and use the Xfinity Stream app every day. That is until recently, bc I haven't been able to open it after I installed Safari 15 on my iMac.  Is Xfinity doing anything to solve this pretty significant issue? What and When? In the meantime, Xfinity should issue a credit on our already $$$$$ monthly statements. 

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NoazDad

Contributor

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29 Messages

@mariaostrowski Not XFinity's fault.  This is a bug in Safari 15.0, and it's resolved in 15.1 beta.  Also, you can use literally any other browser to stream on a Mac.

4 years ago

0

TJMccue

Visitor

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2 Messages

@NoazDad with that being said I can’t download 15.1. When does apple grace us with the update.?!

4 years ago

0

CCAbbie

Problem Solver

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1.4K Messages

@TJMccue I am sorry to hear you are still having issues Do you have a way to check other browsers to see if you are able to connect to stream this way? 

I no longer work for Comcast.

4 years ago

0

user_31390d

Visitor

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1 Message

4 years ago

Same problem here. Are there any solutions?

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user_9569cd

Visitor

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1 Message

@user_31390d There are several.  Safari 15.1 beta, Firefox, Chrome.  Scroll back a bit to read people’s experiences 

4 years ago

user_cfc551

Visitor

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4 Messages

@user_31390d 

someone suggested an OS reinstall.  That worked for me!

4 years ago

0

user_cfc551

Visitor

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4 Messages

@user_31390d 

Someone suggested doing an OS reinstall.  That worked for me!

4 years ago

0

kuching5

Visitor

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1 Message

4 years ago

Please fix useful Safari/ Infinity stream connexion 

1

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user_cfc551

Visitor

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4 Messages

@kuching5 

Someone suggested doing an OS reinstall.  That worked for me!

4 years ago

0

user_941c0c

Visitor

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2 Messages

4 years ago

Hello Everyone

i was having the exact same issue but I downloaded Google Chrome as my internet browser.  It took 3 mins to download onto my MACBOOK and once I did I was able to login to xfinity stream with no issues. 

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user_941c0c

Visitor

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2 Messages

4 years ago

Download Google Chrome as your internet browser and the stream app will work on your MacBook 

3

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powderski

Regular Visitor

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7 Messages

4 years ago

KishH

New Poster

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10 Messages

Frankly, why the [Edited: "Language"] should I have to download another browser!!! I wish I could cancel my account but in my city, it is the only game. As a teacher this [Edited: "Language"]!

(edited)

4 years ago

0

user_bae42e

Visitor

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2 Messages

4 years ago

this is a big problem and I am not sure it is an apple issue 

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user_hf69s3

Regular Visitor

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10 Messages

4 years ago

Just installed MacOS Monterey (12.0.1), which included Safari 15.1,  Xfinity Stream now works on Safari.

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user_c937b6

Visitor

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2 Messages

4 years ago

Update to Monterey and your problems are fixed

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user_c937b6

Visitor

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2 Messages

4 years ago

Update to Monterey and it fix the problem

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