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user_a54ac4
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Wednesday, September 22nd, 2021 8:42 PM

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Safari 15 cannot open Xfinity stream on the iMac

It hangs on the buffering screen when I try to stream Xfinity TV on the Xfinity website.  Only occurred once I updated to Apple's latest browser, Safari 15.

Question

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Updated 

4 years ago

30.6K

133

kdog1

Visitor

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2 Messages

4 years ago

Can't stream. Just keeps buffering.

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user_868261

Visitor

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3 Messages

@kdog1 see user 868261 post

4 years ago

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user_868261

Visitor

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3 Messages

4 years ago

Same problem here.  Definitely the problem is the Safari 15 update.  Downloaded the Friendly Streaming App for my iMac from the App Store, added the tv.xfinity.com URL and everything is running fine now.  Give it a try and see if it works for you.

1

user_2c7be0

Visitor

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3 Messages

@user_868261   Yay!!  It worked.  Now I just have to figure out of to get back to Friendly Streaming.

Thanks A LOT!

4 years ago

0

user_487d5d

Visitor

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4 Messages

4 years ago

Same problem. I begining to think of alternates to Xfinity. I can't keep paying for service that doesn't work. Any ideas?

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user_31be7b

Visitor

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3 Messages

4 years ago

Issue has been fixed in Safari beta 15.1

5

user_868261

Visitor

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3 Messages

@user_31be7b 

When was this update issued.  I don't see it available on my updates

4 years ago

0

user_487d5d

Visitor

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4 Messages

Doesn't seem to available yet. 

4 years ago

0

user_31be7b

Visitor

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3 Messages

Yes, not available yet as it is currently a beta.  You can manually download it or wait for the general release. 

4 years ago

0

krg

Contributor

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22 Messages

Safari beta 15.1 is available on Apple Developer website and yes it fixes the Xfinity streaming problem.

4 years ago

XfinityBillie

Official Employee

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3.3K Messages

Hello and thank you for taking the time to reach out to us here on our Xinity Forums. I understand how frustrating it is to not be able to use the Stream app with the Safari 15 browser. Have you tried rolling back to version 14.1 to see if you are able to use the Stream app there or a different browser? It looks like Chrome is able to use the Stream app without any issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

mjwillson23

Regular Visitor

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3 Messages

4 years ago

I experienced this same issue, Stream was working in Safari 14 and quit/hung on start in Safari 15.  As was mentioned above I have also found the Beta for Safari 15.1 appears to resolve this issue.  If anyone is interested in giving that a shot I downloaded it from Apple at: https://developer.apple.com/safari/download/

Alternatively the MacOS version of Chrome also still works for me.

(edited)

3

user_279b7c

Visitor

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2 Messages

Yes this works! Thank you mj!! 

4 years ago

user_66994f

Visitor

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3 Messages

Thank you soooooo much! Works great!

4 years ago

user_431dcd

Visitor

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2 Messages

4 years ago

0

user_1b2f29

Visitor

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1 Message

4 years ago

How about a directional answer on when this will be fixed? About a day, a week, a month, Christmas, a year - just something.

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user_dc6992

Visitor

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2 Messages

4 years ago

I am having the same problem on my IMac - no problem using Chrome on my iMac

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user_dc6992

Visitor

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2 Messages

4 years ago

I am having the same problem - but you can stream xfinity on an IMac using Chrome

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thereald3bug

Visitor

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2 Messages

4 years ago

SOLUTION

1. Click Safari menu

2. Click Settings for Xfinity.com

3. Uncheck box that says "Enable content blockers"

Install Safari Technology Preview.... Version should be 15.4. Release 133 or higher.  It works with no changes or altered settings.

SOLVED.

(edited)

5

user_39fc0e

Visitor

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1 Message

@thereald3bug Um, nope - at least not for me

4 years ago

0

thereald3bug

Visitor

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2 Messages

@user_39fc0e The Safari Technology Preview will solve your problem If the other solution does not.  I am currently using it now.

4 years ago

0

CCAbbie

Problem Solver

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1.4K Messages

@user_39fc0e Sorry to hear you're still experiencing issues with Xfinity Stream. Are you able to use a different browser to see if you're able to use stream there? 

I no longer work for Comcast.

4 years ago

0

hunthd

New Poster

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7 Messages

I am able to stream using Chrome but not Safari 10

4 years ago

0

hunthd

New Poster

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7 Messages

I tried Safari Technology Preview as suggested by

thereald3bug

and that does seem to work!

4 years ago

0

user_60357e

Visitor

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1 Message

4 years ago

Also not working. Same problem

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XfinityEmilyB

Official Employee

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2K Messages

Welcome to our community forum, @user_60357e! I love using the steam site so I'd be frustrated if I was running into issues after a new software update. Have you tried a different browser? Have you tried going back to the previous software version or trying out the beta that was suggested by other users in this thread?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_f485c5

Visitor

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2 Messages

4 years ago

I hav e Big Sur 11.6 and still cannot stream for almost a week now. This is really poor service for $215 a month

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user_f485c5

Visitor

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2 Messages

4 years ago

I am running Big Sur 11.6 on a new iMac and cannot stream xfinity. I have updated all other iPads in house to ios15 and still stream fine. Tis is an Xfinity issue, but their service is the worst. Mt LAN changes from % to 2.4 and to Xfinity randomly while I loose my signal and programming. They go offline whenever they feel like it usually between 11 and 1;30 every night and I am kicked off. Bottom line they have stripped services(texting, phone services, etc...) and my monthly charge is up to $215., but not for long. this week I am making changes. Eventually their services will not be needed as they have been and they will be forced to recognize they can't control their customers and take advantage of them.

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eftinthor

Visitor

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1 Message

4 years ago

I downloaded Firefox and it does stream xfinity internet tv.

ET

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user_487d5d

Visitor

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4 Messages

4 years ago

I should not have to use a non Apple Browser or use a Beta version of software. This $230 a month is getting ridiculous. Alternates which I'll be looking into are FIOS or Direct TV. 

2

user_31be7b

Visitor

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3 Messages

@user_487d5d I agree but in this case it looks like Apple is to blame as it broke with the Safari 15 update and is fixed in the Safari 15.1 beta which will most likely be released soon.  

4 years ago

0

user_3fbbd5

Visitor

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2 Messages

I agree.  I'm 70 now, and while I do really well with computers, even a bit of coding, I'm not willing to pay Comcast for poor service.  The MacOS Big Sur update to 11.6 works perfectly with all platforms, except Xfinity, therefore, it is a Comcast issue.  Lately I've had horrible wifi service on my iPhone too.  FIOS is not in our area, but I'll still be checking around.  

4 years ago

0

TKTOCK1

Visitor

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3 Messages

4 years ago

I just found a solution that works for me. Open Xfinity in the Firefox browser. Login using your Xfinity credentials and open the streaming content icon. This will take you directly to Xfinity 

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