Roku

Thank you for connecting with us about your concerns with Xfinity Stream on Roku, @user_wxtg93. Our Xfinity Stream app is available on devices both to stream in and out of the home. Some content is limited to stream on your home network only. You can download our Xfinity Stream app for use on your mobile phone, tablet, laptop or any device where apps are available. You can also log into www.xfinity.com and stream your home programming through our website as well.

Yeah, don't know what changed. Starting getting the same message - have to be on the xfinity home network. Um, I am and have been. It xfinity app on Roku was working fine until this past Monday (Jan 20). Absolutely no problems. Had to use it since TV is a Sony and there is no app on their platform for xfinity and not using the box. Tried to watch the CFP and problems started. Did all of the items on the checklist multiple times. Can stream and watch anything else on the Roku app that's available - Netflix, MAX, Live TV, etc.

It's definitely not a problem with the home network. Use ultra-fast Internet from xfinity and ensured that all connections are working and the home wifi is enabled/running. Have spent hours trying to fix and resigned to canceling xfinity cable/tv and going to YouTubeTV instead. YouTubeTV is also available on Sony platform. Not up for the hoops to jump through with tech support telling to do all the things I've already done and that's it either my fault or Roku's. Been done that rabbit hole too many times in the past. It rarely seems to xfinity's issue. Either customer or something else. If I could find better Internet service in my location would probably drop the entire account. Frustrating.