it would help if you gave the error message that was displayed too. is the Roku at home connected via wifi to your own home internet? does a smart phone/tablet work when signed into the same internet connection at home?
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Since Sunday we have been receiving This Video Cannot Be Played (Error: TVAPP00207). Roku device updated and Xfinity streaming app removed and re-added. Still receiving same error.
Thank you so much for that information, @user_0718ec! We definitely want to get your Roku device working properly and you have definitely reached the right place for troubleshooting! I know how much my household loves streaming on our Roku! Just to confirm, you are having issues when connected to your in-home WiFi Network?
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Responses
Rustyben
Expert
•
24K Messages
9 m ago
it would help if you gave the error message that was displayed too. is the Roku at home connected via wifi to your own home internet? does a smart phone/tablet work when signed into the same internet connection at home?
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user_0718ec
Visitor
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1 Message
1 m ago
Since Sunday we have been receiving This Video Cannot Be Played (Error: TVAPP00207). Roku device updated and Xfinity streaming app removed and re-added. Still receiving same error.
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