The app was working fine a few weeks ago and now it only shows my purchased movies. I have reloaded the app, reboot my internet, unplugged, powered off, reloaded app, etc. I have been on hold several times on the phone for over an hour and never reaching anyone. I have been round and round with the "Chat with an agent" and I feel like I am not even in que. I just want to know if this is the new normal or something is wrong?