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user_8d7d46
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Sunday, April 17th, 2022 2:30 PM

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Roku Xfinity streaming app (Error: TVAPP-00207)

Roku Xfinity streaming app

(Error: TVAPP-00207)

I've tried the sign out and back in

 uninstall reinstall

app loads shows channel line up but gives error when selecting any channels

[Edited: "Personal Information"]

please reply here

Question

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Updated 

3 years ago

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CCBrandon1

Problem Solver

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770 Messages

3 years ago

Hello, I am sorry to read you are having trouble streaming with Roku. Thank you for letting us know what steps you have already taken, and we look forward to help find a solution. 

 

This sounds like it could be related to your credentials, but we will rule out all possibilities. Please go to https://comca.st/3EqqYd5 and choose the account you wish to activate your Roku device from by selecting the Make This Primary option. Learn more here about How to Link, Unlink and Switch Between Multiple Accounts for instructions on how to set the right default/primary account.

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user_ab3026

Visitor

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1 Message

3 years ago

I am having the same issue on my Samsung TV. The app will connect, bring up the menu, load the channel list but can not watch any channel. Loading error then will be this app error. All this since the last application update. What to do next?

(edited)

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XfinityEricB

Official Employee

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2.2K Messages

Hello @user_ab3026, and thank you for reaching out about the error you are receiving. I would be happy to help find out why you are getting the error.

 

Can you send us a private message with your full name, name of account holder (if different), and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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