clayO34's profile

New Poster

 • 

1 Message

Wed, Aug 19, 2020 6:00 PM

Roku Xfinity Stream App Error

I am unable to get any shows to stream on the xfinity stream roku app. It buffers for about a minute and then displays an TVAPP-00231 error. I read on another post that this problem was fixed but it has not been working for me. I made sure to update my Roku and still nothing. I am able to sign in to xfinity and watch on my laptop in the same room and able to use the ESPN app with xfinity on the same Roku so I know it has to be the xfinity stream app itself. 

Responses

Rustyben

Expert

 • 

24.1K Messages

1 y ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

XfinityAmira

Official Employee

 • 

2.4K Messages

1 y ago

Hello @clayO34, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us, and I am sorry to hear about the difficulties you are experiencing with trying to watch the Stream app on your Roku device. I would be more than happy to take a further look into this on my end. As well as, assist you with any other service concerns or needs.

 

To get started, can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

New Poster

 • 

1 Message

10 m ago

I am also having this issue. My Roku has been hooked up for years, we’ve been using the xfinith stream app for years. I haven’t changed anything and suddenly we can’t watch the app. It buffers then goes to the error message.

New Poster

 • 

1 Message

10 m ago

@ComcastAmira I'm getting the same error.  What is the ETA for resolution?  Or is there something I need to do on my end?

Rustyben

Expert

 • 

24.1K Messages

10 m ago


@Mpatton59 wrote:

I am also having this issue. My Roku has been hooked up for years, we’ve been using the xfinith stream app for years. I haven’t changed anything and suddenly we can’t watch the app. It buffers then goes to the error message.


what is the error message and error number? are you able to get a menu of recordings? the program grid? have you tried rebooting (power unplug for 30 seconds+) the gateway/modem?

New Poster

 • 

1 Message

10 m ago

9.24.20 Roku receipt of CNBC suddenly stopped and is nor Error TVAPP 00231. other channels coming through fine, cnbc keeps buffering.

New Poster

 • 

1 Message

10 m ago

I've had this same issue Nd had to call into Comcast support to resolve. They refreshed my account, not sure what that means, but it did the trick. The xfinity app on my roku is working without any issues now.

New to the Community?

Start Here