Problem Solver
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530 Messages
Roku Xfinity Stream App Error TVAPP-00101
My stream app was working fine last night until Roku installed a new system update. After rebooted, the stream app is not working and I'm receiving this error:
This device can only access Xfinity stream on your in-home Xfinity Wi-Fi. Use the app on your smart phone tablet or laptop to watch on the go anytime you like. Error TVAPP-00101.
I've rebooted ROKU, removed the app, reinstalled the app, checked app for updates, re-activated the device, rebooted router. Same error. I can watch stream on my Mac Air no problem.
Please help!
Accepted Solution
DreamSayerZ
Problem Solver
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530 Messages
4 years ago
Issue solved. Cause was due to Xfinity having my old MAC address in their system. Had recently upgraded my modem to the XB7 a week ago. Figured that was the problem after all my troubleshooting.
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Andrea85
New Poster
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1 Message
4 years ago
How did you get that issue fixed? Mine is doing exactly the same thing. I've restarted everything and I don't know where to go from here. It was working fine last night.
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DreamSayerZ
Problem Solver
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530 Messages
4 years ago
I contacted suport thorugh chat and they verified my eqiuipment and reprovisioned.
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