DreamSayerZ's profile

Contributor

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23 Messages

Sat, Nov 7, 2020 8:00 AM

Roku Xfinity Stream App Error TVAPP-00101

My stream app was working fine last night until Roku installed a new system update. After rebooted, the stream app is not working and I'm receiving this error: 

This device can only access Xfinity stream on your in-home Xfinity Wi-Fi. Use the app on your smart phone tablet or laptop to watch on the go anytime you like. Error TVAPP-00101.

 

I've rebooted ROKU, removed the app, reinstalled the app, checked app for updates, re-activated the device, rebooted router. Same error. I can watch stream on my Mac Air no problem.

 

Please help!

Responses

Accepted Solution

Contributor

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23 Messages

9 m ago

Issue solved. Cause was due to Xfinity having my old MAC address in their system. Had recently upgraded my modem to the XB7 a week ago. Figured that was the problem after all my troubleshooting.

New Poster

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1 Message

6 m ago

How did you get that issue fixed? Mine is doing exactly the same thing. I've restarted everything and I don't know where to go from here. It was working fine last night.

Contributor

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23 Messages

6 m ago

I contacted suport thorugh chat and they verified my eqiuipment and reprovisioned.

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