Cnotar2018's profile

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1 Message

Sun, May 3, 2020 9:00 AM

Roku xfinity steam app

Hello,

I sent in my x1 box with the intention of using my roku to stream. After I sent the box back whenever I try to use the roku app it says subscribe when i try to watch anything. Even though I already have full cable access. No one in customer service seems to understand the issue.

Responses

Regular Visitor

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4 Messages

1 y ago

Assume you are using the Xfinity stream beta app? Do you get to the screen where it gives you the alphanumeric code to activate at xfinity.com/activate?

Rustyben

Expert

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24.1K Messages

1 y ago


@Cnotar2018 wrote:
Hello,

I sent in my x1 box with the intention of using my roku to stream. After I sent the box back whenever I try to use the roku app it says subscribe when i try to watch anything. Even though I already have full cable access. No one in customer service seems to understand the issue.

call 800-comcast and select billing. ask the agent to re-add your video subscription as no-equipment-leased service (may still be called Instant TV). 

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