Roku Xfinity app problem today

I have this problem on both my Rokus. Guess this is what we get for or new hgher rates.. Friday night bugs.

bjklost 03-28-2020 08:33 AM => Xfinity stream app not working on samsung tab pro sm t 320, by in Xfinity Stream App.   Until yesterday, the xfinity stream app worked on my Samsung tab pro sm t320. Now when I try to start it, the app indicates that there is a connection problem.  The xfinity website says that samsung tabpro must be 5.0 to access the stream app , but I have used the app in the past...until yesterday. Why would I suddenly have this difficulty?

DJBUTLER007 02-26-2021 I have the same  problem as bjklost and have a Samsung TAB A tablet Model SM-T380 and Android version 9.  The last time I was able to stream content while logged in to my comcast account was two months ago. Has anyone got a plausible answer from comcast as to why we're having this problem?

SAME problem here. Xfinity Streaming Beta, on Roku Stick... customer for 1+ years. 

Suddenly, right AFTER the Version 5.6.0 "Upgrade" on Feb 3, 2021 -- bugs and problems. 

First, App deleted all my Recordings. About 1 week ago.... Now, today 2/26/2021 - I am getting the same problem as dozens of others.... CRASH.  App crashes immediately and returns to Roku Stick menu... I DID re-boot Roku... re-booted my router.... removed & re-installed App.  Seems like "The Problem" is Version 5.6.0 ??

It's been 5 years... WHEN is Comcast ever going to FIX this "Beta" App ??

Hello, @atai. I am not seeing a private message so we can further help but see where you stated you tried and it just said about ComcastMarcos. Can you please try the steps again with my name? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message." If you are not sure how to send a PM the Private Messenger section at the bottom of this link can help, https://comca.st/2NBKRIh;

Good morning, @andpeab, and thank you for taking time to reach out through our Forums Community page for help with your Xfinity Stream and Roku concerns. I also appreciate that you've mentioned steps you've already taken to try to resolve this issue. That is most helpful!

For further assistance and to troubleshoot, please send us a private message, and we'll be glad to take a look. To send a private message, click on my name, ComcastMacey, and select "send private message" from the dropdown. Please include your first and last name and service address in your message, so we can get started!

I have been contacted through the PM on this forum by two or three service reps, and it has been confirmed to me that there is a problem with the app which is being addressed.

No timetable, but they are aware of it and addressing the issue which apparently is affecting a number of customers.

I am sorry to hear this. Can you please click on my name "ComcastSelena" and then click on "Send a message" so we can help? Once you do that we will be more than happy to get all this taken care of for you. Thank you. 

Greetings, @Jmoswald! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your RoKu devices and internet connection, but you have definitely come to the right place for assistance.

If you could send me a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.