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roku works but cant stream
the third tech just left and no fix- I can not stream the xfinity app through roku- my wifi works fine I can watch netflix etc.. I am renting a modem as well for another tv and it works fine BUT I get error message saying it can only be watched through in home wifi HELP im going crazy - 25 codes rebooted many times- added the channel deleted the channel - AHHH
I do have an old account that is linked to my new account- xfinity said that is NOT the problem
also tech told me my modem is not being detected but Im getting internet
Rustyben
Expert
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24.6K Messages
5 years ago
moved post to the stream site area of the forum. Can get this fixed but will need to go thru a test.
first, using a smart phone/tablet run the stream app, does it work on the very same SSID (your own in-home wifi)? Second, using the Xfinity my account app, select the internet tab and then the modem/gateway (only one shown?). does the shown serial number exactly match character by character the HFC MAC address on your installed and working gateway/modem?
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