U

Visitor

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1 Message

Thu, Sep 9, 2021 3:05 PM

Roku will not let me sign in I get an error for the xfinity app only

All apps work but xfinity

Official Employee

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378 Messages

2 m ago

Greetings and salutations from XFINITY! Thank you for knocking on our virtual door over our forums page to reach out for help with logging in to your Roku device and the XFINITY app. I am sorry to learn about this experience. As someone who loves streaming video on the Roku, I can understand the inconvenience that this can cause. We appreciate you greatly for patiently waiting for a response. We are the perfect place to go for help. Would you mind providing us with that error message you are getting when logging into the XFINITY app and the Roku device? Are you not able to sign into the XFINITY stream app on the Roku device? Have you confirmed if this is happening on multiple devices?

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