Thu, Aug 15, 2019 3:00 PM
2 y ago
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Silver Problem Solver
Hello, RDH2525! Thank you for reaching out to us! I can definitely check your account and see what caused the DRM message. Got your message 🙂
"This device can only access Xfinity Stream on your in-home Xfinity Wi-Fi. Use the app on your smartphone, tablet or laptop to watch on the go anytime you like - Error createDrmSession.403-102"
Hi, i am getting the same error and have spent numerous hours on the phone, chatting online or with a technician at my home. Can you help me with this error? The last person I talked to said I needed to call Roku.
I'm in the same boat with 3 Roku devices myself.
I would PM you @CCElla but I think I read somewhere that I have to post first to get the option.
If you PM me I will reply with my account details.
If you receive an Out of Home error message (Error createDrmSession.403-102), sign out of the existing Xfinity account then connect the new Xfinity account to the Roku device.
That doesn’t work, I have done a factory reset on my roku and , authorized from a device I’ve never signed on from...I’m at my wits end, It worked and then it stopped.
Do you get the same error when you sign in on another device like your cell phone, lap top, or tablet?
I am signed in with iPad and another roku.
Thank you for this information, this tells me there's no issue with your cedentials or the account on my end so let's continue with troubleshooting with the individual device. Have you tried removing the app and adding it back to the equipment? If so, can you share the version of app that you have?