New Poster
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2 Messages
roku tv cannot get to channel selection
when i select the xfinity beta app and select the.. go to channel....option it does not go to channel selection it just goes back to the ...go to channel option again . what do i do
New Poster
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2 Messages
when i select the xfinity beta app and select the.. go to channel....option it does not go to channel selection it just goes back to the ...go to channel option again . what do i do
Rustyben
Expert
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24.6K Messages
6 years ago
are you using a roku stick?
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bruce71
New Poster
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2 Messages
6 years ago
using roku express
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Rustyben
Expert
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24.6K Messages
6 years ago
go back to your roku menu (not the stream app menu). highlight the Xfinity channel and press the * (star) button and select remove channel. after removal, go to the roku system menu and restart/reboot the roku stick using the menu. then search for the xfinity channel and install it and sign back in. be sure to accept the terms and conditions. working now?
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khud
Regular Visitor
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2 Messages
6 years ago
I have the same problem as Bruce71 going several days back. I've rebooted the Roku tv, uninstalled and reinstalled the streaming app, powered on and off and still not working. I tried to do a system refresh on the xfinity box but get a message "there is an outage in my area and refreshing won't work". There is no outage and hasn't been one, but still can't perform refresh. I have a Roku TV and the app has been working for last couple of years so this is a new glitch.
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Rustyben
Expert
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24.6K Messages
6 years ago
did you try a different device (desk/laptop, smart phone/tablet)
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