bruce71's profile

New Poster

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2 Messages

Sat, Feb 23, 2019 10:00 AM

roku tv cannot get to channel selection

when i select the xfinity beta app and select the.. go to channel....option it does not go to channel selection it just goes back to the ...go to channel option again . what do i do

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Rustyben

Expert

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24K Messages

2 y ago


@bruce71 wrote:

when i select the xfinity beta app and select the.. go to channel....option it does not go to channel selection it just goes back to the ...go to channel option again . what do i do


are you using a roku stick?

New Poster

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2 Messages

2 y ago

using roku express

Rustyben

Expert

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24K Messages

2 y ago


@bruce71 wrote:

using roku express


go back to your roku menu (not the stream app menu). highlight the Xfinity channel and press the * (star) button and select remove channel. after removal, go to the roku system menu and restart/reboot the roku stick using the menu. then search for the xfinity channel and install it and sign back in. be sure to accept the terms and conditions. working now?

Regular Visitor

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2 Messages

2 y ago

I have the same problem as Bruce71 going several days back.  I've rebooted the Roku tv, uninstalled and reinstalled the streaming app, powered on and off and still not working.  I tried to do a system refresh on the xfinity box but get a message "there is an outage in my area and refreshing won't work". There is no outage and hasn't been one, but still can't perform refresh. I have a Roku TV and the app has been working for last couple of years so this is a new glitch.

Rustyben

Expert

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24K Messages

2 y ago


@khud wrote:

I have the same problem as Bruce71 going several days back.  I've rebooted the Roku tv, uninstalled and reinstalled the streaming app, powered on and off and still not working.  I tried to do a system refresh on the xfinity box but get a message "there is an outage in my area and refreshing won't work". There is no outage and hasn't been one, but still can't perform refresh. I have a Roku TV and the app has been working for last couple of years so this is a new glitch.


did you try a different device (desk/laptop, smart phone/tablet)

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