Buzyde's profile

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Tue, Nov 24, 2020 9:00 AM

Roku streaming app freezing on the nbc Philadelphia channel

The xfinity app is pixelating the nbc 10 Philadelphia channel and only this channel
It is across platforms roku tv iPhone and the streaming box is there any chance this is temp
I watch this channel every morning the sound is good just the pic locks and goes all pink or green
Any help

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Rustyben

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24K Messages

7 m ago


@Buzyde wrote:
The xfinity app is pixelating the nbc 10 Philadelphia channel and only this channel
It is across platforms roku tv iPhone and the streaming box is there any chance this is temp
I watch this channel every morning the sound is good just the pic locks and goes all pink or green
Any help

what you describe is unusual since there is nothing in common but the source. does an antenna reception of the channel have the same problem? Comcast receives the TV channel video/audio usually over Fiber optics channel. if the provided signal from the station has the issue, that would explain the multiple paths with the same problem. IF it was in my city, I'd call the station and ask for the engineer on duty and ask them to check the video on the feed to Comcast to see if they see the pixelation. Or call for a home visit and let the tech work through the possibilities.

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