roku reverting back to home

i have hisense roku tv and xfinity cable but when using cable cuts off and goes back to roku home screen

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XfinityRichard

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3.8K Messages

1 month ago

Thank you for reaching out, @user_mp7rfx . Since it's been a few days since you originally posted, are you still experiencing this issue with your Hisense Roku TV? If so, when the cable signal drops and the TV returns to the Roku home screen, does it happen on all channels or only certain ones? Also, have you had a chance to check that the HDMI connection between your Xfinity TV Box and the TV is secure? We'll be happy to help you troubleshoot further if the problem is still occurring. 😊

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user_mp7rfx

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4 Messages

put new hdmi cable in. it goes back to home screen when I am watch a recording on my dvr or if I am streaming something via cable

(edited)

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27 days ago

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user_mp7rfx

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4 Messages

i have unplugged, turned off, cleared cache still going back to home screen. it’s usually ok until about an hr or two into watching tv. it’s almost like something is overheating

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27 days ago

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user_mp7rfx

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4 Messages

never had this problem until i traded my old comcast box for another one

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27 days ago

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XfinityVictor

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2.6K Messages

user_mp7rfx Is the equipment connected to a splitter?

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25 days ago

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Xfinity Stream App

user_mp7rfx

roku reverting back to home

XfinityRichard

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