Thank you for reaching out to us on our forums @user_mufx7m! For troubleshooting purposes, could you please make sure your Roku device is updated? Once updated, please delete the Xfinity Stream app, and then redownload the Xfinity Stream app.
I appreciate you for confirming you have already attempted those troubleshooting steps @user_mufx7m. Is this error message happening on DVR recording, On Demand shows/movies, or Live TV?
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XfinityAldrik
Official Employee
•
1.7K Messages
9 months ago
Thank you for reaching out to us on our forums @user_mufx7m! For troubleshooting purposes, could you please make sure your Roku device is updated? Once updated, please delete the Xfinity Stream app, and then redownload the Xfinity Stream app.
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