tjinfl's profile

Regular Visitor

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3 Messages

Wed, Sep 25, 2019 5:00 PM

Roku (Error createDrmSession.403-102)

I'm creating message so I can get help. Installed new modem and tonight I'm getting this error on beta app. Able to stream on all other devices. Please help!

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Rustyben

Expert

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24K Messages

2 y ago


@tjinfl wrote:

I'm creating message so I can get help. Installed new modem and tonight I'm getting this error on beta app. Able to stream on all other devices. Please help!


did you call 800-comcast and select billing and update the modem 'serial number' (hfc mac address) on your account? if so, it can take 24 hours to update all the databases for streaming.

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Regular Visitor

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3 Messages

2 y ago

Thanks I'll try that, just realized the issue extends to all platforms not just ROKU.

Regular Visitor

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3 Messages

2 y ago

I called Comcast, referenced this forum and still no fix. 

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