Roku (Error createDrmSession.403-102)

@ComcastKenF @ComcastChe @ComcastElla 

Same error as others. have spent countless hours with support on the phone. consant refreshes and reboots. reprisvisons and no change. Please advise

TazCentral, shoot me a private message with your full name and I'll take a closer look. 

Ken

Got it thanks. 🙂

@CCKenF 

Sent. Thanks

@CCElla Yesterday, I replaced an Xfinity rented modem with personal data/voice modem (Arris SBV3202) and today I can't get the Roku or iOS Xfinity Stream app to work.  It says I am not on my home netywork, which I am.  Please help.  I logged out of the app, i deleted the app, restarted the modem and that didn't help. 

The MAC ID is listed as the serial # when I check the Xfinity website under My Account. 

I don't how it happened but I gave it one more restart, this time from the Xfinity website choosing restart modem, and now i can use the Roku and iOS app again.  

Hello @mbarbash, thanks for providing us with that update and I'm happy to hear everything is working as it should on your end. Please be sure to reach out to us for any future issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast. 

Hello @Drsjobs, thanks for reaching out to our Forums and becoming a Comcast customer! I'm sorry to hear you are experiencing this same issue and I would be more than happy to further look into this on the backend as well. Can you please send me a private message including your name as it appears on the account? 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".

Hello @Bkrayne791, thanks for reaching out to our forums! I apologize about your experience with us thus far with trying to get this corrected. I can further assist you with this Roku Stream app error. In order to send a Private message, you must first create a Public post. You should now be able to send me a private message. Please let me know if you are still unable to do so. Thank you!

Hi Splash780. We're sorry your having issues with Xfinity Stream on your Roku. I can help with further troubleshooting your error. Please reach out to me via private message and include your full name so I can access your account. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 

Update to my issue for everyone. 

After three weeks and no resolution (not through lack of effort by @CCElla), my Internet totally gave out on me yesterday. Lights on my modem were all good but my Velop mesh network could not see it. Went through various reboots without joy. I plugged back in my old (Netgear) router and, straight away, Internet is back! And, of course, my Stream app worked again. 

I decided to put a ticket in with Velop since I was still waiting on Comcast resolution. After an hour on hold and no pick up, I decided to give up on them. 

Anyway, moral of the story. I went to Best Buy and bought the Google Wifi system. I installed it and, lo and behold, my Stream app works again. 

My mate has the Velop with Comcast and his Stream app works fine. There must be an underlying reason (or reasons) why the code is falling over with certain network configurations. You'd think there would be enough scenarios now for Comcast dev to get a handle on it.

That's my experience and hopefully it'll stay this way. But it's understandable why this app is still in Beta. You couldn't charge for this. 

Thanks again to @CCElla for her engagement. I hope others get resolution soon.