ks99's profile

Frequent Visitor

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7 Messages

Thu, Jan 17, 2019 7:00 PM

Roku (Error createDrmSession.403-102)

Hi,

I have a new customer-owned modem and router. The Internet and cable work fine. When I try to launch the The Xfinity Stream app  on my new Roku it gives me the error message: Error createDrmSession.403-102.

 

I've been on the phone with comcast for hours and reset, reloaded, and redone everything a million times with no luck. From what I have been reading on the forums, many other people have had this issue, as well.  It looks like there is a back-end database issue or something with the modem. Help??

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Responses

Frequent Visitor

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8 Messages

2 y ago

Same error. Will this work on roku 3920 premier away from home while traveling? 

ComcastKenF

Official Employee

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8K Messages

2 y ago

Same error. Will this work on roku 3920 premier away from home while traveling? 

dougm2161, are you talking about traveling outside of the country? The Stream app will not work outside the country. 

 

Everyone, please let me know if you're still seeing this error. Shoot me a private message with your full name for help. 

 

Ken

ComcastKenF

Official Employee

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8K Messages

2 y ago

In US, Just different state for work.

dougm2161, The Xfinity TV Beta app is available on select Roku TV models and all Roku streaming media players, including the Roku 5XXX, 6XXX, 7XXX and 8XXX series TVs; Roku Streaming Media Players: Premier (4620), Premier+ (4630), Ultra (4640, 4660); Roku 4 (4400); Roku 3 (4200, 4230); Roku 2 (4210); and Roku Streaming Sticks: Express (3700, 3900), Express+ (3710, 3910), Streaming Stick (3600); and Streaming Stick+ (3800, 3810). Devices must be on minimum firmware version 7.5.

 

If you're streaming outside of your home, you'll have access to only XFINITY TV GO content. 

Frequent Visitor

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8 Messages

2 y ago

In US, Just different state for work.

New Poster

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6 Messages

2 y ago

@jenniferblaine

Jennifer Blaine

New Poster

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6 Messages

2 y ago

Jennifer Blaine

@jenniferblaine 

I am also having this same issue. I spent 3 hours resetting and reinstalling last night to no avail. EVERYTHING works, Netflix, wifi, even the seperate apps like TBS and TNT. The Xfinity Beta will not work, nor half the channels on my mobile devices stream app.

New Poster

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6 Messages

2 y ago

I have a NBA playoff game to watch tonight. 

I CANT miss it. Please just take this case. I need this fixed.

@jenniferblaine

ComcastKenF

Official Employee

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8K Messages

2 y ago

Jennifer Blaine

@jenniferblaine 

I am also having this same issue. I spent 3 hours resetting and reinstalling last night to no avail. EVERYTHING works, Netflix, wifi, even the seperate apps like TBS and TNT. The Xfinity Beta will not work, nor half the channels on my mobile devices stream app.

I see you just sent a message to Ella...she'll work with you until this is resolved. Thanks. 

 

Ken

ComcastKenF

Official Employee

 • 

8K Messages

2 y ago

I have a NBA playoff game to watch tonight. 

I CANT miss it. Please just take this case. I need this fixed.

@jenniferblaine

jenniferblaine, you can also send me a private message with your full name so I can begin troubleshooting. 

ComcastKenF

Official Employee

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8K Messages

2 y ago

Please click my name and then click "send a private message" in order to send a private message. 

 

Ken

ComcastKenF

Official Employee

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8K Messages

2 y ago

@ComcastKenF wrote:

Please click my name and then click "send a private message" in order to send a private message. 

 

Ken

ken, my roku does not seem to offer tvgo channels. is it supposed to show them?

Rustyben, nope it only does in home stuff--thanks for keeping me honest. lol

 

The TV Go selection is only for the non roku app. 

Rustyben

Expert

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24K Messages

2 y ago


@CCKenF wrote:

Please click my name and then click "send a private message" in order to send a private message. 

 

Ken


ken, my roku does not seem to offer tvgo channels. is it supposed to show them?

Rustyben

Expert

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24K Messages

2 y ago


@dougm2161 wrote:

Same error. Will this work on roku 3920 premier away from home while traveling? 


the roku will work but the stream beta app will not since you will not be on your own home wifi network.

Regular Visitor

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2 Messages

2 y ago

@CCElla I can’t seem to PM you either. Can you please help me with this problem???

Regular Visitor

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2 Messages

2 y ago

Hello I am having this problem as well

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