Frequent Visitor
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7 Messages
Roku (Error createDrmSession.403-102)
Hi,
I have a new customer-owned modem and router. The Internet and cable work fine. When I try to launch the The Xfinity Stream app on my new Roku it gives me the error message: Error createDrmSession.403-102.
I've been on the phone with comcast for hours and reset, reloaded, and redone everything a million times with no luck. From what I have been reading on the forums, many other people have had this issue, as well. It looks like there is a back-end database issue or something with the modem. Help??
Responses
dougm2161
Frequent Visitor
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8 Messages
2 y ago
Same error. Will this work on roku 3920 premier away from home while traveling?
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ComcastKenF
Official Employee
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8K Messages
2 y ago
dougm2161, are you talking about traveling outside of the country? The Stream app will not work outside the country.
Everyone, please let me know if you're still seeing this error. Shoot me a private message with your full name for help.
Ken
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ComcastKenF
Official Employee
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8K Messages
2 y ago
dougm2161, The Xfinity TV Beta app is available on select Roku TV models and all Roku streaming media players, including the Roku 5XXX, 6XXX, 7XXX and 8XXX series TVs; Roku Streaming Media Players: Premier (4620), Premier+ (4630), Ultra (4640, 4660); Roku 4 (4400); Roku 3 (4200, 4230); Roku 2 (4210); and Roku Streaming Sticks: Express (3700, 3900), Express+ (3710, 3910), Streaming Stick (3600); and Streaming Stick+ (3800, 3810). Devices must be on minimum firmware version 7.5.
If you're streaming outside of your home, you'll have access to only XFINITY TV GO content.
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dougm2161
Frequent Visitor
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8 Messages
2 y ago
In US, Just different state for work.
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jenniferblaine
New Poster
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6 Messages
2 y ago
@jenniferblaine
Jennifer Blaine
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jenniferblaine
New Poster
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6 Messages
2 y ago
Jennifer Blaine
@jenniferblaine
I am also having this same issue. I spent 3 hours resetting and reinstalling last night to no avail. EVERYTHING works, Netflix, wifi, even the seperate apps like TBS and TNT. The Xfinity Beta will not work, nor half the channels on my mobile devices stream app.
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jenniferblaine
New Poster
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6 Messages
2 y ago
I have a NBA playoff game to watch tonight.
I CANT miss it. Please just take this case. I need this fixed.
@jenniferblaine
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ComcastKenF
Official Employee
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8K Messages
2 y ago
I see you just sent a message to Ella...she'll work with you until this is resolved. Thanks.
Ken
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ComcastKenF
Official Employee
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8K Messages
2 y ago
jenniferblaine, you can also send me a private message with your full name so I can begin troubleshooting.
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ComcastKenF
Official Employee
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8K Messages
2 y ago
Please click my name and then click "send a private message" in order to send a private message.
Ken
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ComcastKenF
Official Employee
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8K Messages
2 y ago
Rustyben, nope it only does in home stuff--thanks for keeping me honest. lol
The TV Go selection is only for the non roku app.
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Rustyben
Expert
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24K Messages
2 y ago
ken, my roku does not seem to offer tvgo channels. is it supposed to show them?
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Rustyben
Expert
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24K Messages
2 y ago
the roku will work but the stream beta app will not since you will not be on your own home wifi network.
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danpat4
Regular Visitor
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2 Messages
2 y ago
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danpat4
Regular Visitor
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2 Messages
2 y ago
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