ks99's profile

Frequent Visitor

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7 Messages

Thu, Jan 17, 2019 7:00 PM

Roku (Error createDrmSession.403-102)

Hi,

I have a new customer-owned modem and router. The Internet and cable work fine. When I try to launch the The Xfinity Stream app  on my new Roku it gives me the error message: Error createDrmSession.403-102.

 

I've been on the phone with comcast for hours and reset, reloaded, and redone everything a million times with no luck. From what I have been reading on the forums, many other people have had this issue, as well.  It looks like there is a back-end database issue or something with the modem. Help??

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Responses

New Poster

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1 Message

2 y ago

I'm getting this same error after two weeks of my Roku app working just fine.  Per the previous posts from Comcast employees I'm letting you know and asking for assistance.  I've tried restarting, powering down, all the other fixes suggested. 

 

Help!

 

Regular Visitor

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2 Messages

2 y ago

I am having the same problem. I have an xfinity modem that was installed about a week ago. Everything was working fine until a couple days ago and then all of a sudden i couldnt access the xfinity stream app from any of my roku tvs. I have rebooted the modem and reinstalled the app multiple times. A fix would be nice

New Poster

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1 Message

2 y ago

@CCKenF @ComcastChe @CCElla 

I have same issue and called customer support without success.

How can I sent a private mesagge to any of you to try to solve this issue?  Roku (Error createDrmSession.403-102)

CCElla

Silver Problem Solver

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3.3K Messages

2 y ago

Hello all,

 

I'd be happy to troubleshoot the 403-102 error message. Please send me a private message and include:

- Your first and last name

- The CM MAC of your modem. 

 

Click on my name ComcastElla, then click Send a message.  
 

Regular Visitor

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2 Messages

2 y ago

@CCElla
I have messaged you with the appropriate information and have yet to have my tv app fixed or receive a reply message.

Frequent Visitor

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5 Messages

2 y ago

Hi

I am having this error on three Rokus in my home. Same circumstances as others above - I'm on my home network (Stream works on my cell phone), my CM MAC matches the one on my account, I've removed the app, rebooted and re-installed. Can someone wonderful help me? 

 

Thanks.  

Rustyben

Expert

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24K Messages

2 y ago


@9lives353 wrote:

Hi

I am having this error on three Rokus in my home. Same circumstances as others above - I'm on my home network (Stream works on my cell phone), my CM MAC matches the one on my account, I've removed the app, rebooted and re-installed. Can someone wonderful help me? 

 

Thanks.  


call 800-comcast and select TV tech support. ask the agent to transfer you to the app support team for the stream app. ask the app agent to refresh your stream app entitlements. be sure to mention what you said in the post.

CCElla

Silver Problem Solver

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3.3K Messages

2 y ago

Hello all,

 

@Kain84 - My apologies for the delayed reply, I'm off on Thursdays, Fridays, Saturdays. I see your private message and will reply back asap.

 

@9lives353 - I'd happy to assist you and check your account to troubleshoot the 403-102 error message. Please private message me your full name. Click on my name ComcastElla, then click Send a message.  

New Poster

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1 Message

2 y ago

@CCElla I am having the same issue. Please help!
CCElla

Silver Problem Solver

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3.3K Messages

2 y ago

Hello, Miminotyou! Welcome to the Xfinity Forum! I'm happy to help with the 403-102 error message. I got your private message and will reply back in a second. 

New Poster

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2 Messages

2 y ago

My tv fixed itself within a few days. They opened some ticket and magically it was working again. Glad its working again! Thanks Ella!

CCElla

Silver Problem Solver

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3.3K Messages

2 y ago

@Proudtobeme44 - Awesome news! Glad to hear that your issue is resolved, thank you for sharing with us! If you have any questions - please feel free to reach out to me at any time. 

New Poster

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6 Messages

2 y ago

I am also having this same issue. I spent 3 hours resetting and reinstalling last night to no avail. EVERYTHING works, Netflix, wifi, event the seperate apps like TBS and TNT. The Xfinityu Beta will not work, nor half the channels on my mobile devices stream app.

New Poster

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6 Messages

2 y ago

Sorry I think I was supposed to use @jenniferblaine for my name.

New Poster

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6 Messages

2 y ago

Hello this is Jennifer Blaine.

I am having the same roku issue on 4 of my TV's. They all worked fine for a year the day before. NO CHANGES at all. The stream app on my phone is giving me issues as well.

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