ks99's profile

Frequent Visitor

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7 Messages

Thu, Jan 17, 2019 7:00 PM

Roku (Error createDrmSession.403-102)

Hi,

I have a new customer-owned modem and router. The Internet and cable work fine. When I try to launch the The Xfinity Stream app  on my new Roku it gives me the error message: Error createDrmSession.403-102.

 

I've been on the phone with comcast for hours and reset, reloaded, and redone everything a million times with no luck. From what I have been reading on the forums, many other people have had this issue, as well.  It looks like there is a back-end database issue or something with the modem. Help??

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Responses

Regular Visitor

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3 Messages

2 y ago

Hey, I'm actually all set now. Had a tech coming out anyway for a different matter (just got new netgear cm1150v and when I run the line tests I only show 4 bonded upstream channels instead of 8, apparently outside plant doesnt support the 8 upstreams.) He went with his phone and did the authorization and ot started working. I guess it didn't provision properly when i ran it myself because i was connected through the modem trying to do it. The people I talked to last night tried a bunch of different things and tried reprovisioning it several times. Not sure why ot took this time but I'm not complaining.

Regular Visitor

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3 Messages

2 y ago

And to answer your question, yes it did match. That was one of the things they tried last night, having me verify it.

Regular Visitor

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3 Messages

2 y ago

I had this problem with Roku a few weeks back, and the had no clue.  My hunch was that I changed the main password on the Xfinity account and although the system picled it up everywhere, and seemed to authorize when code from Roku is typed in, the aoo itself kept giving this 403-102 error message.  Then in three days, all of a sudden. the app started working.  TOday, I receive a message from Xfinity that I need to change my password, which I did. And you guessed it right - I'm at square 1 - the app gives me the 403-102 again.  I guess it will fix itself in a few days, but having heard about this issue for several years (trend), this should have been solved a long time ago.  Xfinity - stop waisting users time!Fix the issue and provide competent answers!

New Poster

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1 Message

2 y ago

Hello,

 

I am also getting this error message on every roku that we have tried to set up.  We have a customer bought modem that was set up on my XFINITY as my modem.  We have uninstalled and unplugged the roku, checked the router up, and restarted the modem with no success.

 

Help!

Regular Visitor

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2 Messages

2 y ago

Hello,  I am having the same issues with my ROKU device.

I spent over 4 hours on the phone with Tech support and they were of no help.

How do I Private Message @CCElla ???  so this problem can be resolved. ?

Rustyben

Expert

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24K Messages

2 y ago


@Sikoraj wrote:

Hello,

 

I am also getting this error message on every roku that we have tried to set up.  We have a customer bought modem that was set up on my XFINITY as my modem.  We have uninstalled and unplugged the roku, checked the router up, and restarted the modem with no success.

 

Help!


please use the roku remote and highight the stream app channel. press the * button and remote the app. reinstall the app, sign in. working now?

Regular Visitor

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1 Message

2 y ago

My Roku is displaying the same error.  This is my first time posting.  Hope I am able to contact 

 
Rustyben

Expert

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24K Messages

2 y ago


@SPrado66 wrote:

My Roku is displaying the same error.  This is my first time posting.  Hope I am able to contact 

 

some changes were made to the system but need to follow these direcitons to make the changes in effect on your device. please use the roku remote and highight the stream app channel. press the * button and remote the app. reinstall the app, sign in. working now?

CCElla

Silver Problem Solver

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3.3K Messages

2 y ago

Hello all,

 

Please be aware that Private Messaging is disabled for new forum users (please refer to this announcement https://forums.xfinity.com/t5/Customer-Service/Private-Messaging/td-p/2936832). After you post publicly, it can take some time (less than 24 hours) to activate the PM feature. 

 

I'm in the office Sunday through Wednesday, 9 AM - 7:30 PM MT. 

 

Thank you all for your patience! 

Regular Visitor

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4 Messages

2 y ago

I am having the same issues as all the rest of the posts with the (error createDrmsession. 403 - 102 and would like to have answers as to how to fix this problem... all my systems say everything is working and I still get the error on the Roku.

New Poster

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2 Messages

2 y ago

Hello,
Exact same issue as everyone on this link.
Upgraded personal approved cable modem to support triple play (voice) and after the successful installation of the TV boxes and the modem; the streaming AP quit working on ALL previously working streaming devices (Roku TVs, Roku sticks, phones). Also note that now a second 'ghost' cable modem has appeared on my account.
Inaffective Comcast support that degraded in quality as I was escalated through the 3rd level of support, their suggestions (multiple uninstall and reinstalls of the AP, modem resets, etc) proved to be useless and now total frustration.
Comcastella you seem to be the real expert on this topic as it seems to a Comcast system SW issue that can only be resolved by re-provisioning the cable modem/ or account.

Can you please provide a suggested approach to me and others like me to improve our Comcast experience?

Thanks!

Regular Visitor

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4 Messages

2 y ago

I was receiving the error and through trial and error on my own, I SOLVED MY PROBLEM BY CALLING COMCAST (my internet provider) TO REGISTER my new modem/router with them.  ALL WORKS WELL NOW!!!!

 

Go to 'devices' on your comcast account and see what modem/router is listed.  If there is a ?, call them and give them the info for your new router.

 

SUCH A SIMPLE FIX (for me anyway!)  

New Poster

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2 Messages

2 y ago

Thanks!

 

But the CM info is correct.

 

That said, this AM everything is working.  All streaming devices are working, the TV boxes, and the phone.  Apparently all that was needed was an overnight refresh in my case.

 

I am good to go - Comcast people monitoring this website, PLEASE don't change anything at my end.

 

Also it would be a great service to ALL the people that encounter this issue (there are many webhits on the 403-102 topic); IF the Comcast front line support people quickly suggested that ONLY an over night cycle was required before we consumed so much of thier time running down futile tasks.

 

Good luck to the next guy!

Regular Visitor

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1 Message

2 y ago

Getting this error with new roku premium. Tried to restart, download new app, reset modem, checked modem in my account and mac is correct. Hoping customer service can help

Regular Visitor

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1 Message

2 y ago

Hi, I’m having the same issue.  It a bit frustrating as the Xfinity support folks on the phone have no clue how to resolve this

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