Roku (Error createDrmSession.403-102)

I had this problem with Roku a few weeks back, and the had no clue.  My hunch was that I changed the main password on the Xfinity account and although the system picled it up everywhere, and seemed to authorize when code from Roku is typed in, the aoo itself kept giving this 403-102 error message.  Then in three days, all of a sudden. the app started working.  TOday, I receive a message from Xfinity that I need to change my password, which I did. And you guessed it right - I'm at square 1 - the app gives me the 403-102 again.  I guess it will fix itself in a few days, but having heard about this issue for several years (trend), this should have been solved a long time ago.  Xfinity - stop waisting users time!Fix the issue and provide competent answers!

Hello,

I am also getting this error message on every roku that we have tried to set up.  We have a customer bought modem that was set up on my XFINITY as my modem.  We have uninstalled and unplugged the roku, checked the router up, and restarted the modem with no success.

Help!

Hello,  I am having the same issues with my ROKU device.

I spent over 4 hours on the phone with Tech support and they were of no help.

How do I Private Message @CCElla ???  so this problem can be resolved. ?

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@Sikoraj wrote:

Hello,

 

I am also getting this error message on every roku that we have tried to set up.  We have a customer bought modem that was set up on my XFINITY as my modem.  We have uninstalled and unplugged the roku, checked the router up, and restarted the modem with no success.

 

Help!

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please use the roku remote and highight the stream app channel. press the * button and remote the app. reinstall the app, sign in. working now?

My Roku is displaying the same error.  This is my first time posting.  Hope I am able to contact 

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@SPrado66 wrote:

My Roku is displaying the same error.  This is my first time posting.  Hope I am able to contact 

 

ComcastElla.

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some changes were made to the system but need to follow these direcitons to make the changes in effect on your device. please use the roku remote and highight the stream app channel. press the * button and remote the app. reinstall the app, sign in. working now?

Hello all,

Please be aware that Private Messaging is disabled for new forum users (please refer to this announcement https://forums.xfinity.com/t5/Customer-Service/Private-Messaging/td-p/2936832). After you post publicly, it can take some time (less than 24 hours) to activate the PM feature. 

I'm in the office Sunday through Wednesday, 9 AM - 7:30 PM MT. 

Thank you all for your patience! 

I was receiving the error and through trial and error on my own, I SOLVED MY PROBLEM BY CALLING COMCAST (my internet provider) TO REGISTER my new modem/router with them.  ALL WORKS WELL NOW!!!!

Go to 'devices' on your comcast account and see what modem/router is listed.  If there is a ?, call them and give them the info for your new router.

SUCH A SIMPLE FIX (for me anyway!)  

Thanks!

But the CM info is correct.

That said, this AM everything is working.  All streaming devices are working, the TV boxes, and the phone.  Apparently all that was needed was an overnight refresh in my case.

I am good to go - Comcast people monitoring this website, PLEASE don't change anything at my end.

Also it would be a great service to ALL the people that encounter this issue (there are many webhits on the 403-102 topic); IF the Comcast front line support people quickly suggested that ONLY an over night cycle was required before we consumed so much of thier time running down futile tasks.

Good luck to the next guy!

Hi, I’m having the same issue.  It a bit frustrating as the Xfinity support folks on the phone have no clue how to resolve this