kari21's profile

New Poster

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3 Messages

Tue, Nov 24, 2020 5:00 PM

Roku boxes deprovisioned

I need all my roku devices deprovisioned. i have already changed my password. I called Xfinity tech support but they didnt understand what I needed even after asking for app support. Hoping someone here can take care of my problem. Thank you.

Responses

andyross

Silver Problem Solver

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6.9K Messages

7 m ago

I don't think Comcast really tracks Roku devices. You can delete the channel from the Roku device, then reboot it to fully clear out the data. If it's ever reinstalled, it should require re-authentication.

New Poster

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3 Messages

7 m ago

I want everything connected to Xfinity Beta streaming deprovisioned because I dont have access to one of the roku boxes and I want them logged out. I will relog my devices with the new password but they wont be able to reconnect to the stream without the passowrd.

Rustyben

Expert

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24K Messages

7 m ago


@kari21 wrote:

I want everything connected to Xfinity Beta streaming deprovisioned because I dont have access to one of the roku boxes and I want them logged out. I will relog my devices with the new password but they wont be able to reconnect to the stream without the passowrd.


it won't work at all on the stream app when not connected to your own home wifi.

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

@kari21
It’s been escalated to an Official Employee to help get your devices deprovisioned

New Poster

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3 Messages

7 m ago

Thank you everyone for helping me. I really appreciate all the helpful advice and getting this to an Official Comcast Employee to get this resolved.  

ComcastAmir

Official Employee

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6.3K Messages

7 m ago

Hello kari21, I'd be happy to help you with getting your equipment deprovisioned. Just send me a modmail message using this [link](https://comca.st/39hheEf) with your full name and your account number.

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