rafaelvinals's profile

New Poster

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1 Message

Fri, Apr 17, 2020 6:00 PM

Roku Beta Xfinity App Not working

Roku Beta Xfinity App Not working., Error getChannelMap on the lower right side, Re-started roku , Erased Xfinity Channel from Roku and still same error., Can not see any Live TV., Internet is working fine., Streaming works on a Laptop through Xfinity But not Through Roku.

 

Any Ideas.

 

Thx

Responses

New Poster

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1 Message

1 y ago

I have similar issue. I logged in to my Roku though the app and I can't see images it's grayed out. Can't stream. Only able to see alphabets. Nothing plays when selected based on displayed words. It works all fine on phone
Rustyben

Expert

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24K Messages

1 y ago

power unplug the gateway modem for 2-3 minutes. fixed?

I am not a Comcast Employee.
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Official Employee

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2.4K Messages

1 y ago

@rafaelvinals

 

Hello there! I want to make sure you were helped with the Roku issue, I wanted to touch base with you. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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