@Justchanie I am sorry to hear that you are experiencing issues on your Roku app. Are you receiving an error code or message when you log into the Xfinity Stream app? Unfortunately, we are unable to assist with the Roku app, but we can assist with the Xfinity Stream App, is that working properly on your Roku device?
Let's get your account pulled up and take a closer look at what may be causing this error. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here are detailed steps to direct message us:
Click "Sign In" if necessary
Click the direct message icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
CCZachary1
Problem Solver
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672 Messages
2 years ago
@Justchanie I am sorry to hear that you are experiencing issues on your Roku app. Are you receiving an error code or message when you log into the Xfinity Stream app? Unfortunately, we are unable to assist with the Roku app, but we can assist with the Xfinity Stream App, is that working properly on your Roku device?
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Justchanie
Visitor
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3 Messages
2 years ago
No, the streaming app does not work fully. I can only see saved shows and recently viewed. No live TV. It says subscribe.
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