J

Visitor

 • 

3 Messages

Monday, January 9th, 2023 12:02 PM

Roku app

My Roku app is not working right. I have already rebooted as suggested.

Official Employee

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672 Messages

5 months ago

@Justchanie I am sorry to hear that you are experiencing issues on your Roku app. Are you receiving an error code or message when you log into the Xfinity Stream app? Unfortunately, we are unable to assist with the Roku app, but we can assist with the Xfinity Stream App, is that working properly on your Roku device?

(edited)

Visitor

 • 

3 Messages

5 months ago

No, the streaming app does not work fully.  I can only see saved shows and recently viewed.  No live TV.  It says subscribe.

XfinityAaron

Official Employee

 • 

954 Messages

Let's get your account pulled up and take a closer look at what may be causing this error. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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