lmasella's profile

Regular Visitor

 • 

3 Messages

Sun, Apr 26, 2020 12:00 AM

Roku app not working again! ANOTHER problem with xfinity

I seriously think xfinity is the absolute worst company and I am stuck with no other options. This is the 3rd time I am having an issue with the app on my Roku tv. It randomly stops working. I reset the router, uninstall and reinstall the app and still get the message this device can only access xfinity stream on your in home xfinity WiFi. Error dmsession 00101. I AM connected to the internet. When this happened before it was out for a month. I called and spent hours and hours on the phone trying everything with an xfinity rep. Nothing worked. Then one day it opened the app and suddenly working. I know it xfinity because why else would it not work for a month and then a month later it does. This is now the 3rd time in a year. I have had nothing but problems with xfinity. Any other options to get my tv working again? A tech was her for hours last time and never got it working.

Responses

Rustyben

Expert

 • 

24K Messages

1 y ago


@lmasella wrote:
I seriously think xfinity is the absolute worst company and I am stuck with no other options. This is the 3rd time I am having an issue with the app on my Roku tv. It randomly stops working. I reset the router, uninstall and reinstall the app and still get the message this device can only access xfinity stream on your in home xfinity WiFi. Error dmsession 00101. I AM connected to the internet. When this happened before it was out for a month. I called and spent hours and hours on the phone trying everything with an xfinity rep. Nothing worked. Then one day it opened the app and suddenly working. I know it xfinity because why else would it not work for a month and then a month later it does. This is now the 3rd time in a year. I have had nothing but problems with xfinity. Any other options to get my tv working again? A tech was her for hours last time and never got it working.

when you next have the problem, quickly use a smart phone/tablet and use the xfinity Stream TV app. does the smart phone/tablet work normally?

Regular Visitor

 • 

3 Messages

1 y ago

It works in my phone. I have so many other issues with Comcast too. For example they wired my home wrong 15 years ago when it was new construction. I have triple play because I need a land line for my home alarm system. They couldn’t get phone and Internet working on same modem so I pay for 2 every month. I have an old modem that I pay $120 a year for. It’s long been paid for but they will not take it off my bill. I tired purchasing a modem but that wouldn’t connect and then lost signal with our internet modem. Literally every few months I drum up patience and call direct. After hours I get a credit for $10 for the modem but back on the following month. Tech after tech have been out and all so extremely apologetic but it NEVER gets fixed. Neighbors think it’s funny my 15 years of issues with Xfinity. I would throw everything out the window but my husband works from home for an over seas company and internet is essential. Since it’s so expensive I did Roku to save $10 a month. I pay $270 a month for services that occasionally work. So when I say I HATE xfinity that is an understatement!
Rustyben

Expert

 • 

24K Messages

1 y ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Regular Visitor

 • 

3 Messages

1 y ago

I appreciate your help but seriously I will spend hours of my time on the phone, waiting for a Senior tech, promises of a credit for my trouble.... nothing is ever solved, I have paid hundreds of dollars to get everything working only to go out again. It’s not worth the aggravation. I came to the conclusion that my time is way more valuable than wasting it trying to get issues fixed. I was hoping another customer was going through the same and would help me fix the issue.
ComcastAmir

Official Employee

 • 

6.3K Messages

1 y ago

Hello lmasella, I sincerely apologize for all the issues you've been having. Please allow me the opportunity to make this right for you. For further assistance please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message". Or, if you'd rather wait to see if another customer can help that's totally fine as well 🙂

New to the Community?

Start Here