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heatherw428
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Sat, Jul 20, 2019 9:00 AM

Roku app is telling me subscribe

I just downloaded the xfinity beta app on my Roku and signed in. But when I go to watch live TV, it is telling me subscribe. I am already a xfinity customer and the other Roku device that I have works fine. I can watch live tv on it. How do I fix this issue?

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2 y ago

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Rustyben

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2 y ago

@heatherw428 wrote:
I just downloaded the xfinity beta app on my Roku and signed in. But when I go to watch live TV, it is telling me subscribe. I am already a xfinity customer and the other Roku device that I have works fine. I can watch live tv on it. How do I fix this issue?

does it give you an error code? if you use the same login username/password on a smart phone/tablet or desk/laptop are you able to see your subscribed channels in the home while connected to your home wifi?

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