heatherw428's profile

New Poster

 • 

1 Message

Sat, Jul 20, 2019 9:00 AM

Roku app is telling me subscribe

I just downloaded the xfinity beta app on my Roku and signed in. But when I go to watch live TV, it is telling me subscribe. I am already a xfinity customer and the other Roku device that I have works fine. I can watch live tv on it. How do I fix this issue?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Rustyben

Expert

 • 

24K Messages

2 y ago


@heatherw428 wrote:
I just downloaded the xfinity beta app on my Roku and signed in. But when I go to watch live TV, it is telling me subscribe. I am already a xfinity customer and the other Roku device that I have works fine. I can watch live tv on it. How do I fix this issue?

does it give you an error code? if you use the same login username/password on a smart phone/tablet or desk/laptop are you able to see your subscribed channels in the home while connected to your home wifi?

New to the Community?

Start Here