EL1111's profile

Regular Visitor

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2 Messages

Mon, Feb 18, 2019 5:00 PM

Roku 3 not working with Instant TV

Getting message: "Unfortunately, we cannot support high speed data customers without a video subscription." (Error: createDrmSession, -1) on Roku 3.

 

Instant TV works on phone. And yes, I do have TV and internet service from Comcast.

 

 

 

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Responses

Regular Visitor

 • 

2 Messages

2 y ago

I found another thread that addresses this but can't find a way to "reply" to the thread or PM the Comcast employee as instructed in that thread. Thread was active last month and not marked "solved". This is rediculous!

 

https://forums.xfinity.com/t5/Stream-TV-App/Stream-App-Unable-Won-t-Work-With-Mixed-Business-Inet/td-p/3177236

ComcastChe

Official Employee

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6.1K Messages

2 y ago

Hi @EL1111!

 

Sorry for the experience you're having. I've received and replied to your private message after doing some troubleshooting. Has there been any changes on your end? 

ComcastChe

Official Employee

 • 

6.1K Messages

2 y ago

Hi @EL1111

 

I hope all is well. I haven't been able to confirm whether or not your issue has been resolved. If you are still in need of assistance, please send me a private message and I'll continue to investigate. 

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