Visitor
•
2 Messages
rewards
can no longer access xfinity rewards telling me sorry, you're not eligible to redeem benefits. i cleared cache and even tried a different web browser. still same message
Visitor
•
2 Messages
can no longer access xfinity rewards telling me sorry, you're not eligible to redeem benefits. i cleared cache and even tried a different web browser. still same message
XfinityOrlandoM
Official Employee
•
3.9K Messages
5 hours ago
@gbge21
Thanks for reaching out to us. We do apologize for any inconvenience you're having redeeming your Xfinity member benefits!
We recommend trying a different device and trying to go into Incognito mode on your browser. And make sure you are not using a VPN.
Let me know after you try these steps if you were able to redeem the member benefit.
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