southendjohn's profile

Contributor

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60 Messages

Sun, Oct 13, 2019 3:00 PM

Remote DVR - don't get how it works

You announce the feature is restored.   but

 

- Xfinity/stream hasnt' worked for me in days  ("Sorry, we've run into a problem"(Error ftde.xact.3329.935))

 

- on the streaming app, I can see where I can record a series, but I can't record a single show from the live TV grid.   Live TV -> All Channels.   Used to be able to click on a show then hit record, like if you were running late and wanted to start a recording later in the evening.  Can't see a way to record a single show.

 

thanks

 

 

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Responses

Rustyben

Expert

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24K Messages

2 y ago


@southendjohn wrote:

You announce the feature is restored.   but

 

- Xfinity/stream hasnt' worked for me in days  ("Sorry, we've run into a problem"(Error ftde.xact.3329.935))

 

- on the streaming app, I can see where I can record a series, but I can't record a single show from the live TV grid.   Live TV -> All Channels.   Used to be able to click on a show then hit record, like if you were running late and wanted to start a recording later in the evening.  Can't see a way to record a single show.

thanks


you posted this in X1 but you are talking about an app. what device are you using?

Contributor

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60 Messages

2 y ago

Well, it was announced the DVR feature would work both web and app, so....

 

in my case it's the iPhone Xfinity "Stream" app.  Latest IOS.   Stream app version 5.11.2.1414

Rustyben

Expert

 • 

24K Messages

2 y ago


@southendjohn wrote:

Well, it was announced the DVR feature would work both web and app, so....

 

in my case it's the iPhone Xfinity "Stream" app.  Latest IOS.   Stream app version 5.11.2.1414


on the stream app grid, touch a listing. then touch the 'record' option. it should ask if you want to record just this show or the series (if it is a series). 

Contributor

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60 Messages

2 y ago

ahhhh.   There IS no record button (like there used to be).     For example, I click on the Simpsons, on in a half an hour.   See the screenshot below.  I can watch, but not record.  

Rustyben

Expert

 • 

24K Messages

2 y ago


@southendjohn wrote:

ahhhh.   There IS no record button (like there used to be).     For example, I click on the Simpsons, on in a half an hour.   See the screenshot below.  I can watch, but not record.  


do you have an installed, working, set top box DVR in your home? is it X1?

Contributor

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60 Messages

2 y ago

I do have an X1 DVR.

 

The iPhone app can see my already recorded shows (and let me stream them), and I can see my upcoming schedule. 

 

If I click on a show details, it will let me set up a recording for the whole series (screenshot below) when I click the info button on a single show.   But can still see no option to record just 1 episode.  

 

thought there might be an app update or such, but nothing.   

lesmikesell

Valued Contributor

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527 Messages

2 y ago

I think you are looking at 'episodes', so already past.   If you look at 'upcoming' and pick a future show you should see 'record' as an option.

 

Contributor

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60 Messages

2 y ago

Good thought, but had tried that already.     That will list future shows, but if you click on an episode it will just give you a synopsys - no option to record (or even watch) an upcoming show.

lesmikesell

Valued Contributor

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527 Messages

2 y ago

That's odd.  Mine (iphone version) shows 'record' in that situation about where your picture shows 'record series'.

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