U

Sunday, September 10th, 2023 5:22 PM

Closed

Remote App Not working

Remote App Not working say “Guide missing data”

Contributor

 • 

21 Messages

1 year ago

Xfinity Stream App not loading.  Getting TVAPP-00249 error code when trying to open Xfinity Stream App on both my WI-FI TV and mobile I-phone at my home.  Hard wire cable TV is fine for cable channels.

Official Employee

 • 

1.9K Messages

1 year ago

Hi, @user_72c836! Thanks for taking the time out of your day to contact XFINITY over our forums' page for help with the Remote app and for patiently waiting for a response. The Remote app is very handy when I lose my remote so I understand the importance of getting this fixed for you. We can help! Can you tell me if you are getting this error message on multiple set-top boxes and is this the first time you experienced this issue? 

forum icon

New to the Community?

Start Here