Frequent Visitor
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7 Messages
Remote App doesn't work
I have cleared cache and restarted phone. I also deleted app and reinstalled. It still doesn't work
Please advise
Frequent Visitor
•
7 Messages
I have cleared cache and restarted phone. I also deleted app and reinstalled. It still doesn't work
Please advise
Rustyben
Expert
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24.6K Messages
6 years ago
you posted in the stream TV app area. are you speaking of the xfinity TV Remote app?
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Rick11515
Frequent Visitor
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7 Messages
6 years ago
Yes, I am.
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Rustyben
Expert
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24.6K Messages
6 years ago
when you launch the app are you using the same username/password you use on the my account app and stream TV app?
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Rick11515
Frequent Visitor
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7 Messages
6 years ago
Yes, I am.... the same when i try to login it goes to the authorization and hangs... it never completes.
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Rick11515
Frequent Visitor
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7 Messages
6 years ago
12.32.1
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Rustyben
Expert
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24.6K Messages
6 years ago
iOS ? if so, version of iOS installed?
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Rustyben
Expert
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24.6K Messages
6 years ago
you mean 12.3.1 ? find the app on the phone (may be in a folder). touch&hold until icon shakes and an 'x' appears on the icon. press the x so the app is removed.. press home button. press and hold the unlock/lock button until 'slide to turn off' appears and turn off phone. after a minute or so of being off, press lock/unlock button to turn phone on. reinstall the app and log in. working now?
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Rick11515
Frequent Visitor
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7 Messages
6 years ago
when it gets to oauth.xfinity.com it hangs... it cannot login...evey other xfinity app works. it says the server has stopped responding
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Rustyben
Expert
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24.6K Messages
6 years ago
you didn't mention you had followed the steps in my previous reply?
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Rick11515
Frequent Visitor
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7 Messages
6 years ago
Yes... I have tried everything.... is there a solution or is the app just bad?
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Rustyben
Expert
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24.6K Messages
6 years ago
does the same device run the xfinity stream TV app successfully? (edit) did you change the DNS server to google or cloudflare by chance?
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Rick11515
Frequent Visitor
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7 Messages
6 years ago
THAT WAS IT.....!!!! I switched to Comcast DNS (75.75.75.75. -- 75.75.76.76) and it worked.... Thanks a lot... all is good
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