New Poster
•
1 Message
Recordings Not Showing on Xfinity Stream App
For some reason my recordings aren’t showing up on the Xfinity Stream app. I believe from reading other threads that it should be under the “Saved” header but all I have listed there are “For You”, “Favorites”, “Purchases”, and “Downloads”.
I do have plenty of shows recording on my tv at the actual cable box but nothing shows on the Stream app. I’ve tried from both my iPhone and Roku device.
I do have plenty of shows recording on my tv at the actual cable box but nothing shows on the Stream app. I’ve tried from both my iPhone and Roku device.
Rustyben
Expert
•
24.6K Messages
5 years ago
There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.
0
0
thehintons29
New Poster
•
8 Messages
5 years ago
Log on to your app click the 3 lines in the top left corner, scroll to the bottom select xfinity stream, scroll to the bottom, double tap the version, click clear device - specific settings. This will log you out and clear everything. When you go to login, if you phone / tablet saves your info like it does mine select sign in as someone else and manualy enter your information.
0
ivyjanitza
New Poster
•
1 Message
4 years ago
@thehintons29 This is the answer... Takes less than a minute to clears settings, log back in. Now there's a "Recordings" button. Thanks!
0
0
bambam47
New Poster
•
1 Message
4 years ago
I had to log out and back in. The recordings are now showing on the app.
0
0
forumuser99
New Poster
•
1 Message
4 years ago
This worked for me! I would clarify that you click on the three lines, scroll to the bottom of that menu and then click on the gear icon for setting, then you scroll to the bottom again and double click on the Version to get to the Clear Device option
-----
Log on to your app click the 3 lines in the top left corner, scroll to the bottom select xfinity stream, scroll to the bottom, double tap the version, click clear device - specific settings. This will log you out and clear everything. When you go to login, if you phone / tablet saves your info like it does mine select sign in as someone else and manualy enter your information.
0
0
thehintons29
New Poster
•
8 Messages
4 years ago
0
0
Suz35
New Poster
•
2 Messages
4 years ago
I'm so annoyed by this. Going to try it now.
0
0
user_ff505a
Visitor
•
1 Message
4 years ago
Can’t see saved recordings, record or show scheduled recordings on roku streaming app. Spent hours with chat on comfort and haven’t been able to resolve
1
0
user_49b5ee
Visitor
•
1 Message
3 years ago
Hi, I’m having trouble retrieving my recordings on the
0
0
user_2baa47
Visitor
•
1 Message
3 years ago
I am having the same issue and nothing is resolving it! I am paying for Xfinity with a DVR but the “recordings” section is not showing up on the mobile app or on the beta stream app! Terrible!
0
0
user_1af7f9
Visitor
•
1 Message
3 years ago
I have logged out of the app and logged back in, Ive called technical support and nothing works I am so fed up with this app I pay so much money a month for this [Edited- profanity] to not work
(edited)
1
0
EG
Expert
•
106.6K Messages
3 years ago
Year old dead thread now being closed.......
0
0