Dylanender's profile

New Poster

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1 Message

Thu, Mar 19, 2020 7:00 PM

Recordings Not Showing on Xfinity Stream App

For some reason my recordings aren’t showing up on the Xfinity Stream app. I believe from reading other threads that it should be under the “Saved” header but all I have listed there are “For You”, “Favorites”, “Purchases”, and “Downloads”.

I do have plenty of shows recording on my tv at the actual cable box but nothing shows on the Stream app. I’ve tried from both my iPhone and Roku device.

Responses

Rustyben

Expert

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24K Messages

1 y ago


@Dylanender wrote:
For some reason my recordings aren’t showing up on the Xfinity Stream app. I believe from reading other threads that it should be under the “Saved” header but all I have listed there are “For You”, “Favorites”, “Purchases”, and “Downloads”.

I do have plenty of shows recording on my tv at the actual cable box but nothing shows on the Stream app. I’ve tried from both my iPhone and Roku device.

There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

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8 Messages

1 y ago

Log on to your app click the 3 lines in the top left corner, scroll to the bottom select xfinity stream, scroll to the bottom, double tap the version, click clear device - specific settings. This will log you out and clear everything. When you go to login, if you phone / tablet saves your info like it does mine select sign in as someone else and manualy enter your information.

New Poster

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1 Message

1 y ago

@thehintons29 This is the answer... Takes less than a minute to clears settings, log back in. Now there's a "Recordings" button. Thanks!

New Poster

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1 Message

7 m ago

I had to log out and back in.  The recordings are now showing on the app.

New Poster

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1 Message

7 m ago

This worked for me!  I would clarify that you click on the three lines, scroll to the bottom of that menu and then click on the gear icon for setting, then you scroll to the bottom again and double click on the Version to get to the Clear Device option

 

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New Poster
‎04-02-2020 08:16 PM
Re: Recordings Not Showing on Xfinity Stream App

Log on to your app click the 3 lines in the top left corner, scroll to the bottom select xfinity stream, scroll to the bottom, double tap the version, click clear device - specific settings. This will log you out and clear everything. When you go to login, if you phone / tablet saves your info like it does mine select sign in as someone else and manualy enter your information.

New Poster

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8 Messages

7 m ago

Thank you! It took me quite a few days of frustration to get this solved when I was having the issue. Glad it worked for you!

New Poster

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2 Messages

7 m ago

I'm so annoyed by this.  Going to try it now. 

Visitor

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1 Message

2 m ago

Can’t see saved recordings, record or show scheduled recordings on roku streaming app. Spent hours with chat on comfort and haven’t been able to resolve 

Official Employee

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103 Messages

Hello, @user_ff505a, thank you for reaching out and utilizing our Xfinity Forums. I am sorry to hear you are experiencing issues with the Xfinity app on your Roku device. Please rest assured, you have reached the right place and we can definitely assist you with this issue. I would like to ask if you can create a new post due to this being an older post. 

 
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Visitor

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1 Message

2 m ago

Hi, I’m having trouble retrieving my recordings on the 

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