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user_bcfc96
1st Topic

Visitor

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1 Message

Saturday, May 29th, 2021 3:20 AM

Closed

Recordings not showing on app

Yesterday the my daily recordings stopped showing up on the app. They can be accessed on the cable box but not my Samsung tv or iPad. 

I have tried uninstalling and reinstalling and searched the forum and while I see the same problem I never see a solution. 

please help

Question

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Updated 

3 years ago

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CCMichelle

Problem Solver

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788 Messages

4 years ago

@user_bcfc96 Thanks for taking the time to reach out to us regarding your recordings not showing up on your app. I rely on my DVR for everything and love to take advantage of the ability to watch and monitor my recordings through my app so I can imagine how frustrating this is. I would love to dig further into this with you. Can you please reach out through private message, with your first and last name, name on the account if different and service address? 

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smoothbarr

Visitor

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1 Message

4 years ago

Was there a resolution to this? I'm having the same issue.

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ablair05

Visitor

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1 Message

4 years ago

also having this issue. any resolve? 

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XfinityAmandaB

Official Employee

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2.2K Messages

@ablair05 I know I use my Xfinity Stream app all the time and not having one of my shows available would be fustrating! I definitly want to help take a closer look at this for you! 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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