Bange920's profile

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Thu, Aug 22, 2019 4:00 PM

Recordings have no sound

My recordings on the xfinity stream app are not playing any sound while the video is playing. Live TV plays sound fine. This happens when I am on home WiFi and also when I am not. Any ideas?

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Rustyben

Expert

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24K Messages

2 y ago


@Bange920 wrote:
My recordings on the xfinity stream app are not playing any sound while the video is playing. Live TV plays sound fine. This happens when I am on home WiFi and also when I am not. Any ideas?

did you try a different stream device or computer to see if the audio works? it is likely that your non-working device is set to listen to SAP (secondary audio program) or Descriptive TV audio channel where there is no audio in that particular stream. 

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