Contributor
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17 Messages
Recorded Shows Won't Playback
As of yesterday I can longer watch a recorded show. The shows are there but once I tap it the 3 dots keep moving but the video doesn't play. I have reset my phone and removed the app. I downloaded and installed the app but problem not fixed.
Rustyben
Expert
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24.6K Messages
6 years ago
you didn't say if you have an iphone or android. I'll give the iphone directions. long press the xfinity stream app icon on the home screen. when the icons start shaking press the x on the xfinity stream icon to remove it. press home key. press and hold the power button until the power off slide appears and power off the phone. After 30 seconds or more, press the power button to restart the phone. go to the app store and search for the xfinity stream TV app and install it. run the app, sign in and accept the terms and conditions. working now?
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sparky1957
Contributor
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17 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
what browser or app were you using?
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sparky1957
Contributor
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17 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
what device are you using with the xfinity stream TV app?
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