1 Message
Recorded shows not appearing
I have all of my shows recorded through the cable box. However when I go to watch them on the Xfinity stream app on my phone or iPad, they do not all appear. How can I make all of my recordings show up on the app?
XfinityRay
Official Employee
•
2.2K Messages
1 year ago
Hi there, @user_ds0gf4! I love taking my recordings on the go with the Xfinity Stream app! We are glad to help with this so you can watch them where you are. I have a couple of things to check.
Have you synced the DVR from the cable box?
Using the Xfinity remote:
1. Click the Xfinity button.
2. Select Settings (the gear icon).
3. Select Device Settings.
4. Select Sync DVR.
5. Then check the Xfinity Stream app to see if the recordings are there.
The second thing is in the DVR section of the Stream app (it also shows on the X1 box but we will use the app for this). Toward the very top of the page where you view all recordings, there should be a filter drop down showing recorded on. There are options for a specific cable box or recorded on all cable boxes. Does that show recorded on all cable boxes?
Please let me know if these steps help. We will not stop until we have that working!
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user_dq1ni0
1 Message
9 months ago
I am having the same issue. Different shows appear in rooms and then after time the show comes up. Very frustrating if you stop watching a show and come back
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