Visitor
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1 Message
Recently upgraded Xfinity Stream App on TV lost functionality
I believe others are posting this same issue. My TV recently forced me to upgrade the Xfinity Stream App. After install I had to re-authenticate. All went well, I was able to go view live TV, see my recordings, etc... HOWEVER, I lost ability to FILTER and also lost FAVORITES. I can still see and view them when accessing Xfinity Stream from my Windows PC, but that functionality is no longer available when streaming from the Xfinity Stream App on my LG TV. Extremely disappointing. Why do you take such needed functionality away from your customers? That's a massive list of TV channels to page thru that I had a simple favorite list to make it simple and enjoyable.
Xfinity Stream App Version - 2.183.1
LG TV device model - oled65g3pua
LG TV Op Sys - webOS 11.2.0
krg
Contributor
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29 Messages
2 days ago
Agree fully. New app is terrible and they have taken away ALL useful funcionality.
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user_ys79vu
Visitor
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1 Message
2 days ago
New update made it so we cant access previously selected favorite channels. Unable to watch on my tv and find shows easily. This is dreadful. Change it back!!!
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tsn59
New Poster
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7 Messages
1 day ago
Horrible App upgrade. Why? Lost the ability to see what Premium Channels I have purchased have to offer (TV programs, Movies). I guess I’ll just cancel them.
No warning, guidance etc…
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Samgraveno1
Visitor
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2 Messages
20 hours ago
Might as well go with YouTube Tv
it’s cheaper and I have to search for channels there too
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user_q0fs19
Visitor
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2 Messages
17 hours ago
This FORCED update was is HORRIBLE, my LG TV keeps crashing, my iPad and iPhone or TV cant get all my FAVORITES , calling and trying to get help with my channel lineup and channel package is HORRIBLE, the outsourcing they use doesn’t HELP AT ALL WHAT A WASTE IF MONEY !!!!
please change back or FIX THE ISSUES!
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user_q0fs19
Visitor
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2 Messages
17 hours ago
This FORCED UPDATE WITH JO WARNING is so not Professional!!! I CANT GET some of my FAVORITES anymore, trying to call to ask questions is HORRIBLE too the outsourcing your doing ISNT HELPING us as CUSTOMERS !! We should be at the top of your PRIORITY List when it comes to communicating with your customers we pay ALOT IF MONEY TO HAVE YOUR SERVICE!!!
please change back as I cannot get my channels and this is causing my LG TV
to crash and my iPhone and iPad keeps crashing too !!!
HELP US !!!
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tsn59
New Poster
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7 Messages
13 hours ago
When using the app on an IPad while going to the TV guide, I’m not getting descriptions of movies or TV series and not even getting what teams are playing on sports channels.
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XfinityNasser
Official Employee
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48 Messages
3 hours ago
Hi, @mtapix. Thank you for reaching out over the Xfinity Community Forums to address your concern.
With the new Xfinity Stream TV experience, filtering the Live TV guide by Favorite Channels isn’t currently available. You can still access your favorites on mobile devices and favorite Sports teams through the TV experience.
We know scrolling through the full channel guide isn’t ideal, especially after you’ve already set up your favorite channels. Our team is aware of the issue and is actively working toward a solution.
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